Three Reasons Having a VoIP Phone System Remains Important

June 29th, 2016 | Posted by Vaspian
VoIP Phone System

According to a PEW Research Center survey, adults cited the landline telephone as the second easiest technology to give up (social media being the first). And while this may have you thinking that voice communication is becoming less important, this isn’t true when it comes to the business world. Customers still need human interaction: Someone… Read more »

Don’t Miss Calls Just Because You’re Away from Your Desk

June 6th, 2016 | Posted by Vaspian
businessman on phone

If you are always on the go – meeting with clients, attending conferences and working on projects with coworkers – it is easy to miss phone calls. And whether you have potential clients, customers or coworkers calling you, you don’t want to leave them hanging. Luckily, with a VoIP phone system, you don’t ever have… Read more »

A Brief History of Everything VoIP

June 6th, 2016 | Posted by Vaspian
History of VoIP

Maybe you’re too young to have ever willed the clock’s hands to hit 9 p.m. so you could make your long-distance call without fretting over the cost of the conversation. But just 20 years ago, it was a different world, and nights and weekends were the time to reach out to out-of-state family, friends or… Read more »

Ensure All Employees Are Trained to Use Your VoIP Phone System

June 6th, 2016 | Posted by Vaspian
VoIP employee training

Available with a wide range of features that many employees are not used to using, a VoIP phone system may seem overwhelming at first, but it is actually very simple to learn. Training your employees on how your new phone system works will do plenty of good for your company as a whole, boosting confidence,… Read more »

Better Data, Better Calls – Using Speech Analytics

May 9th, 2016 | Posted by Vaspian
speech analytics

Receiving and analyzing accurate data is key for any successful business. Unfortunately, collecting data can become difficult and unreliable when your business is primarily done over the phone. Luckily, the technology boom has created opportunity for problems like this to be solved. Enter, speech analytics. Vaspian has taken typical call monitoring to the next level… Read more »

Four Ways Telecommuting Helps Both Employers and Employees

April 26th, 2016 | Posted by Vaspian
man working from home

In recent years, more and more companies have experimented with the idea of telecommuting; allowing employees to work from the comfort of home full time or part time. Wondering what benefits telecommuting can provide your company? Here are just a few of the biggest reasons businesses switch to telecommunication: Increase Productivity According to a Stanford… Read more »

Don’t Miss a Single Word: The Benefits of Call Recording

April 1st, 2016 | Posted by Vaspian
call recording for businesses

Regardless of the size of your business, providing quality customer service is of the utmost importance. And if your company spends a decent amount of time on the phone, one of the best ways to improve your customer service is by utilizing a call recording service. Much more than just a way to review your… Read more »

Ensure Productivity Regardless of Where You’re Working From

February 12th, 2016 | Posted by Vaspian
business man on cell phone

When you own a growing business, work can take you almost anywhere and regardless of where you are stationed, the ability to stay in communication with employees and customers is crucial. But how can you do that regardless of if you are at the airport waiting to catch a flight, at a meeting across town… Read more »

A Hidden Advantage to Buying a Hosted Phone System

January 14th, 2016 | Posted by Vaspian
office reception desk

Taking the time to reexamine how your business works sounds about as pleasant as a trip to the dentist. But without doing this from time to time, we get stuck in our own ruts and can miss out on the possibility for real improvement. Here are a few simple examples: Hosted phone systems give you… Read more »

The Perception of Network Capabilities: Core Network Reliability

January 14th, 2016 | Posted by Vaspian
making phone call

As a cloud-based phone system service provider, network reliability is a critical element that is constantly being reviewed, tested and improved. Still, the truth is that both data and voice traffic ultimately go onto other carrier networks and we, the service provider, have minimal influence over that segment. We know that the large carrier networks… Read more »