When it comes to call center solutions, many companies feel like they must choose between caring for their agents or delighting their customers. But with Vaspian, you can do both!
Wondering why Vaspian should be your first choice when it comes to call center solutions? Then you’re in the right place.
You can pick the perfect routing type, skill-based or otherwise, on our platform so customers can connect with the right agents right away. You can also eliminate long holds with our call-back feature!
Make handling calls even more efficient with Automatic Call Distribution, a feature that allows you to set routing rules based on time-of-day, inbound phone number, phone system entry-point, and more.
Unlock valuable insights into key metrics like calls waiting, connected agents, missed calls, and more, so you can i make informed operational decisions.
No matter where they are, or what device they’re using, your supervisors can produce customized reports on any statistic they need – from call frequency to call duration.
Provide real-time guidance or assistance to your agents by listening in on calls without the customer’s knowledge (whisper) or joining the call directly (barge).
We make it easy to review and assess call content to make sure you’re meeting regulatory requirements. Listen to recordings, evaluate agent performance, and communicate areas for improvement with ease.
Effortlessly integrate outbound calls into your employees’ workflow, allowing them to manage inbound queue calls and outbound calls without missing a beat.
Our CRM integrations give your team point-and-click access to customer information and history – right from our phone system – boosting your productivity by 15% or more.
Our team of agents is ready to give you access to our “secret formula” even as you read this sentence. So go ahead and reach out. They’re always eager to help!