Posts Categorized: Industries

How to Scale Your Customer Support to Meet Your Growing Business

July 2nd, 2018 | Posted by Vaspian
Customer Support Team Expanding

Your business is growing, and with it, your customers’ needs and preferences. So, while you should celebrate your growth, it’s also important to stay driven and consider how you’ll successfully support your newly expanding business. Evaluate your current customer service system and plan your strategy accordingly. Your growing business means a growing need for customer… Read more »

Five Ways to Build and Grow Your Small Business

June 6th, 2018 | Posted by Vaspian
Small Business Planning How to Expand and Grow with Technology

One of the hardest obstacles as a small business owner is not starting the enterprise itself, but instead scaling it up, and expanding. It’s growing beyond that customer base of 10 or 15, or a location of one or two, that can be tough. Fortunately, there are ways to build and grow your small business… Read more »

Three Mistakes that are Driving Your Customers Away

May 30th, 2018 | Posted by Vaspian
Customer Satisfaction Ratings for Phone Service

Besides the obvious mistakes like pricing issues or poor-quality products, there are other blunders affecting your company’s success and customer loyalty. It’s vital to be aware of these errors and correct them before they drive customers from your business. Refusing to evolve It is very common to become complacent in the way you conduct your… Read more »

Top Trends that are Influencing Call Centers in 2018

May 25th, 2018 | Posted by Vaspian
Employees Using Cloud Based Communication at a Call Center

Clarity, reliability and functionality have always been key elements in the call center communication strategy. This year looks to add improved analytics, reporting, social media and more to the list. Call centers are beginning to utilize cloud-based communications to increase productivity and encourage collaboration. Although cloud-based communications have infiltrated many business’ communication strategies already, 2018… Read more »

Call Center Management: Speech Analytics will Save the Day. Here’s How.

April 17th, 2018 | Posted by Vaspian

Prior to the advent of speech analytics software, enterprises of all sizes had difficulty extracting information from phone interactions in their call centers. These companies had only three indicators to rely on for better content management of calls: energy, volume, and pitch. Within the last four to five years, the speech analytics market has experienced… Read more »

Why Call Recording Will Benefit Your Business Long-Term

March 16th, 2018 | Posted by Vaspian
Why Call Recording Will Benefit Your Business Long-Term

A business should constantly be improving their services as well as their relationship with the public, and your company doesn’t need to make huge alternations in order to achieve these things, either. Sometimes the solution is as simple as a well-documented phone call. Often overlooked, call recording makes a great addition to any business across… Read more »

Shy Away From These Bad Remote Work Habits

February 8th, 2018 | Posted by Vaspian
Shy Away From These Bad Remote Work Habits

Working remotely can be a great opportunity for a lot of people. It allows them to cut down on the amount of time they spend commuting and reduces the stress they feel when they have to head into the office every day. But unfortunately, remote workers can also develop bad habits while working from home…. Read more »

Amazon Alexa Might Help Businesses

January 2nd, 2018 | Posted by Vaspian
Amazon Alexa Might Help Businesses

There are a lot of people who have set up Amazon Echos in their homes to take advantage of the Alexa technology that Amazon offers. Alexa can help people do everything from listen to their favorite songs to set a timer for the chicken that just went into the oven. Soon, business owners and their… Read more »

Larger Businesses are Now Utilizing Freelance Platforms

October 30th, 2017 | Posted by Vaspian
Larger Businesses are Now Utilizing Freelance Platforms

Growing a company means being flexible, and these days flexibility with your employees is paramount to success. But in many companies around the world, employees aren’t the only ones doing the work. According to Fortune, more and more Fortune 500 and global companies, like Samsung, are relying on freelance knowledge workers to get the job… Read more »

Technology is Changing the Hospitality Industry

September 27th, 2017 | Posted by Vaspian
Technology is Changing the Hospitality Industry

The hospitality industry is all about customer service and guest satisfaction, and more and more hotels are turning to technology to help them meet the ever-changing needs and wants of their guests. Vaspian is at the forefront of technological advances for hotels, and our VoIP phone system is perfect for streamlining processes and making sure… Read more »