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There’s no doubt about it – call center jobs can be stressful. Employees are tasked with finding solutions for customers for long hours every day, and some customers are irate, impatient and just plain rude. What’s more, call center employees are expected to remain calm, collected and professional at all times, never displaying a hint… Read more »
As we all know, the main goal of any business is to make money, however, in order to make revenue, business leaders must listen to their customers and understand their needs instead of focusing too much on service or the product they provide. There is nothing more effective for improving the quality of your products… Read more »
Call center agents are often the first and last line of defense in maintaining and growing a customer base, which can make or break your business. A negative customer service experience leaves a longer lasting effect than a positive experience, so it is very important that the customer feels good about the interaction they have… Read more »
Many modern companies encourage their employees to make their own hours, which promotes a healthier work/life balance and ensure productivity. One way to do so is to allow the employees to work remotely. The employees will be able to handle their personal life with ease and comfort, spend time with their family and work in… Read more »
When you think about what it means to be a boss, you probably think about leadership qualities. But being a boss doesn’t necessarily mean that person is also a leader. Here are some key differences between being a boss and being a leader: Motivation One of the main differences between a boss and a leader… Read more »
Are you a small business owner trying to plan for the future of your company in order to retain long-term success? Here are some helpful tips on how to set your business up for success: Be Creative Following the same old routines and practices might be easy, but to stay at the top of your… Read more »
Every touchpoint you have with a customer is a unique opportunity to make it meaningful, and phone calls are no different. Upselling is one such way to make this conversation pay off far beyond the time of the call. This skill should be developed and refined in your employees. When conducting business over the phone,… Read more »
It is no secret that text is not always the most ideal communication form, especially for businesses. In today’s evolving society, new ways of communicating with other people are popping up each day. In result, more and more individuals are trending to prefer text or email over phone calls. In addition, more and more the… Read more »
If part of your business is operating a call center, you probably find it challenging to engage the employees that work within it. Working in a call center can be tolling; you’re constantly talking on the phone, dealing with all kinds of customers, and sitting in one set position. However, working in a call center… Read more »
If you are thinking about getting an office based phone system put in, it’s important to commit to a company that can provide you with on-site installation and can also help you with that system once it’s installed. Vaspian can help you with project planning, on-site installation, and any future IT issues. Most office based… Read more »
Vaspian LLC
266 Oak St.
Buffalo, NY 14203
Toll Free: 1-855-VASPIAN (827-7426)
support@vaspian.com | sales@vaspian.com
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