Regardless of what industry you are in, one thing will always remain the same: no customer wants to be left waiting. We have all called a company with a simple question or request, just to be put on hold and transferred from department to department. And there is absolutely nothing more frustrating. So how long… Read more »
Posts Categorized: Call Reporting
Why Call Recording Will Benefit Your Business Long-Term
March 16th, 2018 | Posted by VaspianA business should constantly be improving their services as well as their relationship with the public, and your company doesn’t need to make huge alternations in order to achieve these things, either. Sometimes the solution is as simple as a well-documented phone call. Often overlooked, call recording makes a great addition to any business across… Read more »
How Call Recording Can Improve Your Law Firm
October 2nd, 2017 | Posted by VaspianIf you are a legal professional, you understand that information accuracy and security are of paramount importance to the success of your firm. The benefits that call recording and monitoring services can provide you are innumerable. Enhance Team Performance In the industry you work in, a solid support team consisting of people who know their… Read more »
Manage Your Operation in Real Time with Reporting and Wallboards
August 15th, 2016 | Posted by VaspianRegardless of what type of company your call center is located within, it is essential that you are keeping an eye on your employees and their productivity during the course of any given day. With Vaspian’s call reporting and wallboard services, managers can gain a whole new level of control with the ability to review… Read more »