How to Ensure Compliance at Your Debt Collection Agency
Debt collection is a tough business, and debt collection agencies must work hard to understand what they can and cannot say and do to consumers and businesses in debt. With all of the rules and regulations established for debt collection agencies, it proves difficult to stay 100% compliant, but it’s not impossible. Let’s break down […]
Your Guide to Speech Analytics for Business [Infographic]
You may have heard the term, “speech analytics,” but do you actually know what it means? It means compliance; it means improved agent performance; it means better customer care. This advanced, yet affordable software will act as your third hand, presenting you with the ability to take advantage of potential sales opportunities, identify reoccurring problems, […]
Call Center Management: Speech Analytics will Save the Day. Here’s How.
Prior to the advent of speech analytics software, enterprises of all sizes had difficulty extracting information from phone interactions in their call centers. These companies had only three indicators to rely on for better content management of calls: energy, volume, and pitch. Within the last four to five years, the speech analytics market has experienced […]
Speech Analytics: Revolutionizing the way we do Business
Speech analytic technology is changing the way we do business by providing companies with accurate transcriptions of phone calls through the aid of several innovative features. These features include built-in sentiment tools, searchable data interfaces, and agent and customer score cards. Here is how speech analytic technology is successfully being used across several different industries […]
Our Software Integration Systems of Choice
Changing the way people interact and view their phone service provider, Vaspian cloud-based solutions are not only innovative, but also intuitive. Offering a variety of solutions for your phone needs, Vaspian also works to make sure their solutions work with wider business needs. System integration advantages include: Subscribers are notified upon answering inbound calls, which […]
Importance of Speech Analytics
Vaspian is excited to share that we are able to offer a speech analytics service to all of our customers. Speech analytics is used with our service, call recording. Since Vaspian can record all your company’s calls for 365 days, that means you will be able to essentially “google search” a whole year worth of […]
Looking at the Development of Speech Analytics
Speech analytics is a relatively new concept that has been more thoroughly developed in recent years, making it a fast-growing business information tool that is becoming essential for businesses to truly thrive. Speech analytics gives businesses a variety of tools to better manage and track their call interactions, and can include automatic transcription of call center […]
Speech Analytics & Revenue
It is common knowledge that every business wants to make more money, and that companies are always looking for new and inventive ways to increase revenue. But instead of chasing after unknown channels; a great way of finding more revenue is to look at how it is currently being created and then figuring out how […]
Speech Analytics & Buying Tendencies
One of the more frustrating experiences in a business is seeing good sales opportunities that are not closed. We have all had our share. The potential revenue that was so close, but then lost, can be staggering. The good news for companies that make the majority of their sales over the phone: There is now a […]
Speech Analytics & Compliance
Compliance is a formal and serious topic for every business. And for companies that handle most of their customer interactions over the phone, it is important to maintain a record of these calls to ensure that proper compliance is always being followed. Here at Vaspian, many of our customers have faced high volumes of phone traffic […]
