266 Oak St. Buffalo, NY 14203 | 1-855-VASPIAN (827-7426) Manage My Account
View many of our phone features below. Click on one of interest for more information about that feature.
Fill out the contact form if you are interested in a free demo of any of the phone features.
Our VoIP phone system can be integrated with Beam Software, Mined Systems Inc., Salesforce and more.
Alex in tech support and Tammy in billing always goes above and beyond for our company. We highly recommend Vaspian.
Vaspian is great. Switching our phones over to them was so easy and the customer service was excellent.
A solid, quality VoIP solution. Customer service/tech support is easy to contact and responsive.
Great customer service, quality products when in a bind and long term relationships make Vaspian a great company to work with. Plenty of functions while still simple enough for the everyday user.
Vaspian offers exceptional products, services, and support at tier best pricing in comparison to their competitors. There are several reasons why they are the leader in VoIP enterprises.
Excellent customer service. Always willing to help if I need something. Quick to resolve any issues. Friendly and professional service. I have worked with this company while at two different locations and they have always been consistent with problem solving and keeping our work flow going.
This company has stellar service and great pricing. I highly recommend you reach out to them for all your phone and fax needs!
Our business has a few locations around town. After shopping around their telephone system is the best bang for the back. Since I’m constantly on the move I like the feature that I can “take my extension with me”, Great services overall, would definitely recommend.
We have partnered with Vaspian since 2005. Since we hit the ground running with our new phone system, we have been completely satisfied. The Customer Service/Tech Team is always willing to assist us and help me configure our phone systems to do exactly what is needed! We added a second location a few years ago and just this week, their dedicated Customer Service/Tech Support Team worked patiently with me and taught me what I had to do on the web interface to get my phone system to be more responsive to our needs that change daily! Shout out to Greg, Andy, Alex, Sam, Tori & Larry! Thanks for your continued excellent service!!!
Been with Vaspian for years now and very glad we made the switch. Every time we have a complicated request, they are able to deliver. They’ve helped us with multiple remote phones and even integrating a second office out of state so we are able to intercom back and forth. When we had a multiple stage move to our new office, Vaspian made it so we didn’t have any downtime. Andy is awesome. He actually fixed problems that our previous tech company could not solve.
I’ve been involved in a couple of phone installs with Vaspian for various companies that I’ve worked for, and the system just works. More importantly is the customer service provided. Stellar customer service is a hard thing to come by these days, and Vaspian delivers.
The price is right, the people are happy, and I’ve never experienced a single issue with the service!
The customer service we receive is always top notch! From the services offered to the response rate, we’ve never had any complaints! Thanks, Vaspian!
I love love love Vaspian! The best service and best agent, Aubrē!!! Professional and affordable. Highly recommend!!!
I have used Vaspian for my call center needs for over 10 years. Recently, I experienced some growth and transition. The help I received was above and beyond my expectations. Our needs were met and twice we had a technician come out to help us personally. We could not be happier to have them as as partner and vendor. Would recommend to anyone!
Excellent phone service and outstanding support. Vaspian tech’s assisted with new configuration for an office move on a last minute notice! We were up and running in no time.
We have had our new phone system from Vaspian for a couple of weeks and I can not say enough good things. The transition was perfect and the support after the install has been fantastic. I would recommend this company to any business looking to upgrade their phone system.
My company has been with Vaspian for a few years now. Switching from our old provider they were able to give us a much better price as well as superior service. Their customer service and techs go above and beyond to resolve any issues or changes that need to be made. Vaspian’s web platform is extremely user friendly while still offering an abundance of great features. I would highly recommend them to any business needing phone service!
Vaspian has always been there for us when we need them. They are quick to respond and able to get out within a day or so if we need them to come in to attend to any issues we may be having. Their support team does a great job, especially their tech, Andy!
Great service! Our install went smoothly and the phones and service are significantly better than what we used previously. The select few times I needed to place a service ticket resulted in very quick resolutions. Highly recommend everyone at Vaspian! A huge thank you to Tori and Andy for all their help with our set up and the support after!
The company and I have had very positive experience with Vaspian and have been dealing with Greg who I believe is one of the owners. Its nice to know that the owner actually takes part in the day to day operations and actually cares about his clients. The service and the phones they provided us have been working very well for our operation of over 150 people, our staff has only positive to report back on the use of the phones and the clarity of the lines. Good owners, good product and good service.
The team at Vaspian is very helpful and knowledgeable. They are very helpful with tailoring your phone system to what your company needs are and willing to stop at nothing to get you to where you want to be.
From Customer service to Tech support, absolutely grade A service. Products and services are on point. No down time and very reliable good quality service. I recommend them to everyone! and Aubre Murphy to Jay Stroe, the whole crew thank you!
Always great service! Super fast to handle any issues and quality people!
I used Vaspian at three agencies. You cannot find the innovation, creative solutions or quality anywhere else. This is the only system you will need ever again. I use their auto dialer, their mobile phone twin daily. I pull reports from my laptop at home. Support is free for life and instantly accommodating to new ideas I need implemented. Great job guys.
It’s a pleasure doing business with Vaspian…sales-folks are extremely helpful and in no way pushy…very relaxed…the system, itself, is top-notch…we’ve never experienced a system malfunction with them…would recommend to anyone in need of an office-wide telecommunication system
Andy Seltz is the field engineer for Vaspian who works with our office in East Aurora. Andy is the most knowledgeable vendor rep we work with.
He provides excellent service and is a real problem solver. Our entire office view’s Andy as one of the most valuable members of the Vaspian team.
Vaspian has provided my company with excellent customer service and their team is always available for any of our support needs. We’ve been with them for a number of years and have had no major issues. I would highly recommend Vaspian for your telecommunication needs.
Great service, great people, great equipment. Very responsive.
5 locations with 30 users …..Great service
Our Vaspian rep. Tori has been awesome! She made sure our set ups were correctly in place and continues to provide outstanding customer service to date. Thank you!
I have been with Vaspian for the past decade or so and i can not say enough good about their customer service and responsiveness to all my needs. I have over 20 phones with them at 6 different locations and they are always there to help with all of them! Reliable and very trustworthy! I plan to stay with them for the next decade!
VASPIAN HAVE BEEN A VERY PATIENCE AND UNDERSTANDING COMPANY, WITH MY COMPANY. OUR SERVICES HAVE BEEN TOP NOTCH SINCE WE MADE THE SWITCH TWO YEARS AGO. THANK YOU VASPIAN!!!
Andy at Vaspian is extremely knowledgeable and responsive!
12 years with Vaspian and I have nothing but good to say about them. Outstanding service. Responsive at a moment’s notice. Extraordinarily tolerant of tech ignorance on the part of us users. And, affordable to boot.
The company I work for has had a business relationship with Vaspian since before I started in 2010. If there is any issue they are quick to resolve the problem. The support staff is knowledgeable and easy to reach.
They helped integrate a PA system in our HQ for the warehouse and were able to add service on one integrated system connecting our Indiana, Massachusetts, and New York offices.
I would highly recommend Vaspian!
Amazing phone service and tech support. I would highly recommend this company!
Vaspian has provided my company excellent service at a great price. They are a leader and I highly recommend!
Vaspian has always been responsive to our needs …. especially when equipment needs servicing or the internet shuts down. Great job Vaspian!
Love the new service, switched from Vonage and now all the telemarketing calls are gone due to the auto attendant and we never miss a stride during the hustle and bustle of the day to day over at Diversity Design. Thanks Aubre Murphy for setting this up.
Vaspian is incredible! One of the best business decisions I have ever made.
Customer for over 11 years and the system has grown with us from 1 location and 12 users to 3 permanent locations and numerous temporary offices between Buffalo and Rochester with 60+ users today. Responsive service and great features with a VERY reasonable cost basis make Vaspian our choice in the VOIP market.
Couldn’t be happier with the customer service and great phone system! These guys are truly above the rest I appreciate everything!!!
Alternative Information Systems has been a satisfied client of Vaspian’s since 2008.
If we have a question, need to make system changes or in the few instances where there was an issue, the staff is very responsive.
They are always there to help, quickly answering our questions, addressing requested changes or, in the rare instance, fixing the problem.
The Vaspian team did an incredible job overhauling our previous phone system. From selecting the proper equipment, installing, and most importantly educating the staff, it truly was a top notch experience. Kudos to the Vaspian team.
Vaspian took care if everything for me from getting my system ordered and setup! Their customer service has been outstanding! Anytime I needed assistance or a little guidance, someone was always there to quickly give me guidance. Tori was very helpful in guiding me through the whole process! So glad we made the decision to switch our phone systems to Vaspian and look forward to a long lasting relationship!!!
A new member of my team mistakenly reset some hardware today in our server room, just at the close of business. We needed extraordinary help, raised the alarm and Vaspian responded in force. All without teasing us for goofing up, though they could have. The bottom line is that they’re a partner, not a vendor. I see it when they answer the support line on the first or second ring and I saw it tonight when I needed them. Great company. Period.
We have been a customer of Vaspian for over 12 years.. Greg and his team have been extremely reliable and diligent over this time period! The Vaspian plat form/line of products have been very beneficial to our growth in a industry which holds compliance at a very high standard.
From start, to finish, and beyond, Vaspian provides a level of professional service that has kept us running and satisfied for years. Due their high standards, we routinely recommend Vaspian to other companies.
Our office phone systems are top notch. I learn a new feature everyday and it makes communication simple. I haven’t come across any problems yet and Vaspian has been awesome to work with. I highly recommend them!
Vaspian, Has been more than ‘just a phone provider” . It was previously mentioned that the Vaspian team are partners to your business. and nothing could be more true. I speak from experience when i say that I am certain that verizon probably would not assist you in figuring out network issues and solutions that do not pertain to the service they provide. Greg ( the owner) has always been helpful in anyway he can or would at very least point you in the right direction.. I dont know of any “phone provider” that would do those types of things other than Vaspian.. I’ve been with them for 10+ years and intend to stay 10+ more.. great service, cutting edge technology, and a commitment to improve existing service options while constantly adding more.. Vaspian is a “must have” for any industry.. Keep up the great work Team Vaspian !!!
Aubre Murphy is amazing and she is a pioneer at Vaspian she was my old supervisor and she is something special. Vaspian is a great concept in communications for the future……
Great Service! Support is always a delight to work with. Fast and timely response when needed. Andy is awesome to work with!
Won’t use anyone else for our phone systems. Thanks Vaspian!
Great service and great support
Vaspian provides a great and dependable phone service.
Andrew did a great job with our recent communication
problem. He was able to diognose the exact problem, which
was a router. He also had a replacement with him which expedited
the repair. Thanks again
Andy is always very helpful!
They set up the phone system for one of my previous employers. The whole process was smooth sailing and their employees truly care!! I’d recommend again and again.
Blown away by the functions and features of my Vaspian phone system. Archiving and searching through calls is as simple as digging through email! I don’t know how our business got along without it.
Great Service and Great People !!
Vaspian is a pioneer in this innovation by transcribing all your recordings to text and offering a complete analysis by extracting key words and phrases throughout your business’ calls. Using state-of-the-art high definition and stereo recording, Vaspian can replay any conversation as you read along. Searching through your calls has been compared to Google, simply type in any word or phrase you want to know has been used, and all instances in which those words or phrases were said appear.
Speech Analytics Score-Card While ‘building out’ your Speech analytics customization’s, a team of engineers and specialists will work with you to develop a standard ‘score’ in communication skills, by determining what words and phrases are allowed and what should also not be said. Pre-programming all settings allows a live, instant update on how your agents skillset compares against your standards.
Speech Analytics Email Alerts Vaspian creates a new compliance tool called Email Alerts which automatically send an email to your compliance team ANY alert that language and tone deemed unprofessional or illegal was used. Gone are the days of trying to catch someone in the act. Your email alerts take 5 minutes from the end of the call to the email alert being sent. A fully transcribed text conversation AND a copy of the recording are sent to one or several people allowing your team to address the offender.
What calls are active? See Dash Boards and Wall Boards to learn how Managers will have a display of all active calls at their fingertips.
If you pay by the minute for your toll-free charges or want to try toll free but don’t want the cost, Vaspian’s unlimited toll free will out an end to both. You can own as many toll-free numbers as you like (we do not charge for phone lines) and pay a flat rate of $10.00 per extension. For example, an office of 5 extensions will cost $50.00 monthly for unlimited toll free.
To determine if you would save money with an unlimited plan, use our Savings Calculator HERE
A mobile app is an application that can be installed on your phone, tablet, PC
A call center feature that lets managers listen in on agents’ calls in order to improve agent performance. Calls are monitored in real time with without the agent’s knowledge. Vaspian takes this feature to the next level with Monitoring Options allowing Managers to engage a live call in three different ways. See Barge, Whisper, Steal.
Call Monitoring: Barge, Whisper, Steal:
Barge allows a manager to insert himself into the call, whereby BOTH the Agent and the customer are in a forced 3-way call, where all three parties can hear and speak to each other.
Whisper (Live Coaching) allows a Manager to speak into the earpiece of the Agent without the customer hearing what the manager is saying.
Steal allows a Manager to remove the call from the agent’s phone entirely, forcing the customer to forward to the Manager’s phone. All three advanced monitoring features are included with your system at no extra cost. Don’t forget, all features are available on any device, allowing you to monitor calls when you aren’t even in the building!
View a sample of a Monitoring Screen HERE
A system of rules applied to inbound calls that push a call through your company. Often called ‘Ring Group/Hunt Group’ beginning with an Auto-Attendant, when a caller presses a menu option only chosen extensions will be included in the call route. Additionally, if those ‘level one’ extensions do not answer, additional rules are made on both the number of rings and your customization in what happens to the call next. With Vaspian, you may include your cell phone number as part of your call routing infrastructure and have voicemails sent to an email, with dictation. Emails can be individual or sent to a group. You will never miss another call again; not even if you wanted to.
Joining multiple people in several locations into a group call. Each Mitel phone comes standard with 10-way conference calling plus a conference bridge
A rule for calls sent to voicemail that allow a recording to be downloaded and attached to an email. This email can be an individual email or a group email. Vaspian can also turn dictation on, allowing you to read your emails.
Many companies have this feature; an automated greeting with selections and menus for your caller. Re-route calls to the appropriate people/department. You may have multiple auto attendants depending on the time of day or if you are unexpectedly closed. Vaspian’s Support Department is a key element to our success and is available for you, FOR FREE, for the life of your account.
Reports happen to be one of our strengths. We created a quick menu for frequent reports, so you will not have to create new parameters every time. Your reports cover individual extensions, groups, any length of time you desire, and even reports on your phone lines. My favorite, ‘Today’s Calls’ shows an hour by hour breakdown of all calls. With every report you will also see a call log of every call included in the report. All reports are held inside of your Vaspian Portal and can be viewed anywhere, on any device.
View sample reports HERE
a premium Internet fax service that makes it easy to send and receive faxes by email and online using your phone, tablet or computer. Vaspian stores all incoming and outbound faxes for instant retrieval. Replaces bulky equipment and expensive toner and paper. This is also an unlimited service for $20 monthly per fax line.
involves a set of policies, tools and procedures to enable the recovery or continuation of vital technology infrastructure and systems following a natural or human-induced disaster. Like, your phones. Vaspian can create several protocols in place to insure, at the very least, an auto attendant can be created to inform your customers of the problem and even push all your calls to your mobile phones. You will receive voicemail to email and view every incoming call on your call reports- without power. Internet failover allows Vaspian phones to failover to a second internet connection.
Using Automatic Call Distributers to distribute inbound calls to specific extensions. This also addresses how calls are addressed when all agents are on a call, or a holding area. Vaspian advances this feature with customized recordings while on hold. We give you full control on the entire path a call takes from it’s first ring through every scenario including during and after-hours strategies. You will also have custom Dash Boards and Call Queue Dashboards keeping your team aware of abandoned calls, calls currently on hold, and more.
CRM Software allows your website and customer database to work together to retain customer information and enable market automations. When integrating your CRM with Vaspian, ‘Click to Dial’ and ‘Screen Pop’ account retrieval is brought to life. Productivity is reported to increase by 15% removing misdials by human error and asking which customer is on the phone.
Here are Vaspian’s current CRM Software Integration Partners. If your CRM is not included, we will integrate at no extra cost to you.
This feature allows conversations between your customers and agents to be placed in a digital audio file format. You can retrieve, play back, and store all recordings. Vaspian is a pioneer in innovation for call recording with instant playback, one-year archive, and seven filters to search your recordings with. We record in dual audio automatically preparing the best quality recording should you become interested in Speech Analytics, whereby the recordings will be transcribed to text, allowing you to search through your calls by key words and phrases. All call recordings with Vaspian can be downloaded and added as attachments to emails for instant sharing.
Charts, graphs, and infographics detailing phones that are logged in, active, on a call. Vaspian has several dashboards including calls on hold, active talk time and call totals, and dashboards allowing Managers to monitor and even engage in active calls.
A softphone is a computer program or mobile phone application used to make phone calls over the internet from any device with a speaker and mic, including computers and mobile devices. A softphone allows users to make telephone calls without an actual, physical telephone. Vaspian’s innovation allows soft phones to be as functional as a desk phone with caller ID, 10-way calling, call logs, voicemail and more. Also, all remote workers (employees that do not report to the office) can use a Soft Phone as a desk phone allowing their mobile phone to have an extension included in the office phone system. (See also Remote Workers)
View Vaspian’s soft phone integration partner HERE
