Beam Software
BUFFALO, N.Y., Feb. 5, 2014 /PRNewswire/ — Vaspian, a leader in cloud-based communication services, today announced the launch of the CTI Module, which integrates Vaspian’s cloud based telephone system with Beam Software’s (www.beamsoftware.com) debt management and collection software platform. The integration allows Beam subscribers to be notified upon answering an inbound call and automatically pops the consumer’s account on the Beam user’s desktop as the telephone call is answered.
The CTI Module also provides Beam users with “Click-to-Dial” functionality, which allows collection agents to simply click on the consumer’s telephone number to have their handset go off-hook and automatically complete the call. For both inbound and outbound CTI Module call services, Beam notates that a call was made and adds a note history to the account to help serve as an effective component to meeting compliance requirements.
Mined Systems Inc.
Mined Systems Inc.® is a Business Intelligence, Consulting and Software Development Company with concentrations in the following verticals:
- Asset Acquisitions, Management, and Sales
- CFPB and Compliance Tracking
- Collections and Portfolio Management Systems
- Financial Services
- Sales Management and Tracking
- CRM Systems
- Franchise Management
- Higher Education Solutions
- Decision Making Solutions
Vaspian & Mined Systems have teamed up to provide powerful tools such as click to dial, screen pops and call account notations .
The collaboration integrates Vaspian’s cloud based telephone system with Mined Systems Suite of tools. (www.minedsystems.com) The integration allows for subscribers to be notified upon answering an inbound call and automatically pops the consumer’s account on the user’s desktop as the telephone call is answered.
The integration also provides Mined Systems users with “Click-to-Dial” functionality, which allows agents to simply click on the consumer’s telephone number to have their handset go off-hook and automatically complete the call. For both inbound and outbound call services, Mined Systems notates that a call was made and adds a note history to the account to help serve as an effective component to meet ever changing compliance requirements.
Salesforce
Our contact center screen pop integration for Salesforce CRM manages interactions between the Salesforce CRM server and agent desktops, providing click-to-dial, call logging, call control, and screen pop capabilities. It reduces agent response times and ensures consistent communications.
Salesforce CRM database pages, in conjunction with customer sales, service, marketing, or other CRM pages, are automatically delivered to agent desktops. With critical customer information at hand, agents can provide prompt, informed service.
Time Warner Cable Business Class
“Our partnership with Time Warner Cable Business Class gives us the ability to offer things that nobody else in the market can.”
-Greg Schreiber, Vice President of Business Development, Vaspian
