ABOUT VASPIAN

The Phone Company
That Actually
Answers.

Since 2004, we’ve been providing phone systems from Buffalo, NY. We answer the phone when you call, and we fix things when they break.
Meet The Team
Talk To A Human
vaspian team pictures opt
VASPIAN · BUFFALO, NYSince 2004
2,500+businesses
9 secavg. support wait
99.99%uptime
REAL PEOPLE. The team you see here is the team customers actually reach.
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Month-to-Month

No long-term lock-in required to keep you around.
☎

Actual Support

Real people answer when your team needs help.
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99.99% Uptime

Built-in redundancy and automatic failover.
2.5

2,500+ Businesses

Businesses already relying on Vaspian every day.

Still Answering The Phone Since 2004

From a Buffalo basement to 2,500+ businesses. Here's how we got here, and what hasn't changed along the way.

  1. 2007

    THE BEGINNING (Buffalo, NY)

    We Started In A Basement

    Greg and Brian figured enterprise phone systems shouldn't cost enterprise prices. First customer signed up because their existing provider wouldn't answer support calls. Turns out "actually answering the phone" was a competitive advantage. Who knew?

    Key Milestone: First 10 customers. All still with us. We checked.

  2. 2008-2010

    LEARNING WHAT ACTUALLY MATTERS

    We Discovered Month-To-Month Contracts Work Better

    Stopped requiring annual contracts because forcing customers to stay seemed backwards. Customer count tripled. Correlation noted. Also learned that 3am support calls mean someone should actually answer at 3am.

    Key Milestone: 100 customers. Support team grows from 2 to 5 people.

  3. 2011-2013

    THE "JUST ADD FEATURES" PHASE

    We Built Everything Customers Asked For

    Call recording became unlimited storage. Auto-attendants got smarter. Integration with CRMs became standard. Learned that "can you build this?" usually means "can you build this without charging extra?"

    Key Milestone: 500 customers. First enterprise client (200+ users). Realized small businesses and call centers need same features.

  4. 2014-2016

    INFRASTRUCTURE GETS SERIOUS

    We Stopped Relying On Other People's Uptime

    Built redundant infrastructure after competitor's outage left their customers phoneless for 8 hours. Achieved 99.999% uptime. Measured it quarterly because claiming reliability without numbers felt dishonest.

    Key Milestone: 1,000 customers. Buffalo office expands. Still answering phones in 9 seconds.

  5. 2017-2019

    THE CALL CENTER PIVOT

    Customers Asked For Call Center Features. We Listened.

    Small businesses wanted predictive dialers. We built them. Medical offices needed callback queuing. We shipped it. Turns out businesses don't fit into neat categories like "small" or "call center." They need both.

    Key Milestone: Launched dedicated call center platform. First collections agency customer. TCPA compliance becomes critical.

  6. 2020-2022

    COVID MAKES REMOTE WORK MANDATORY

    Everyone Suddenly Needs Phones That Work From Home

    Softphone usage increased 400% in March 2020. Good thing we already built them. Remote work went from "nice to have" to "business survival." Our month-to-month model stopped looking weird and started looking smart.

    Key Milestone: 2,000 customers. Team stays 100% Buffalo-based despite remote work trend. We like Buffalo.

  7. 2023

    AI GETS USEFUL (FINALLY)

    We Built BlueMesh AI On Our Own GPU Servers

    Speech analytics went from "expensive add-on" to "included standard." Deployed ai00.vaspian.com and ai01.vaspian.com—dedicated GPU servers running in our infrastructure. Your audio stays on our servers, not third-party platforms.

    Key Milestone: 100% of calls automatically transcribed and searchable. Compliance monitoring goes real-time.

  8. 2024

    TRUECOLLECT LAUNCHES

    Collections Agencies Needed Compliance Monitoring That Actually Monitors

    Built TrueCollect for debt collection and AR departments after watching them pay $500-$1,500 TCPA/FDCPA fines for violations discovered months later. Real-time alerts prevent violations during calls instead of after lawsuits.

    Key Milestone: First collections agency prevents violations in week one. ROI measured in avoided fines.

  9. 2025

    EXPANSION WITHOUT LOSING IDENTITY

    We Stayed Buffalo-Based While Growing

    Passed 2,500 customers. Support still answers in 9 seconds (we measure it quarterly). Still month-to-month. Still 4.9 stars. Still Buffalo. Added 15 team members. Office got bigger, principles stayed same.

    Key Milestone: 2,500+ businesses. Team grows to 25+ people. All Buffalo-based.

  10. 2026

    WHERE WE ARE NOW

    Still Doing The Same Thing. Just Better.

    Same philosophy: enterprise features at SMB prices. Same location: Buffalo, NY. Same contract model: month-to-month. Same support speed: 9 seconds average. Different capabilities: AI transcription, sentiment analysis, compliance monitoring standard on every system.

    Key Milestone: You're reading this. Considering whether we're worth trying. We are. Month-to-month means you can leave if we're wrong.

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REAL PEOPLE

We're As Real As Real Gets.

When you call us, you get a human on the first try. Average wait: 9 seconds. Because we’ve all spent 20 minutes saying “representative” to an automated system that pretends not to understand us. It’s infuriating. We don’t do it.
9seconds average wait
Meet The Team
FOUNDER-LED

The people who started it are still here.

Vaspian started in Buffalo with Greg Schreiber and Brian Hurley. The company grew, the technology changed, and both founders are still part of the business.
Buffalo roots. No corporate disappearing act.
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Greg Schreiber

CEO · Co-Founder
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Brian Hurley

Co-Founder
716
STILL BUFFALO

Same city. Bigger team. Better tools.

Support, operations, engineering, sales, and leadership stay close enough to talk to each other — which means customers don’t get bounced between departments when something actually needs to get fixed.
266 Oak Street
25+ people
2,500+ businesses
ONE SYSTEM

Everything Under One Roof, Always Connected.

Your calls will work. Not “most of the time” or “usually” — but actually work. One system, one login, and one place to manage calling, faxing, texting, analytics, and AI.
PHONECalling + routing
→
TEXTMessaging + fax
→
AIBlueMesh
→
INSIGHTAnalytics

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