Still Answering The Phone Since 2004
From a Buffalo basement to 2,500+ businesses. Here's how we got here, and what hasn't changed along the way.
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2007
THE BEGINNING (Buffalo, NY)
We Started In A Basement
Greg and Brian figured enterprise phone systems shouldn't cost enterprise prices. First customer signed up because their existing provider wouldn't answer support calls. Turns out "actually answering the phone" was a competitive advantage. Who knew?
Key Milestone: First 10 customers. All still with us. We checked.
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2008-2010
LEARNING WHAT ACTUALLY MATTERS
We Discovered Month-To-Month Contracts Work Better
Stopped requiring annual contracts because forcing customers to stay seemed backwards. Customer count tripled. Correlation noted. Also learned that 3am support calls mean someone should actually answer at 3am.
Key Milestone: 100 customers. Support team grows from 2 to 5 people.
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2011-2013
THE "JUST ADD FEATURES" PHASE
We Built Everything Customers Asked For
Call recording became unlimited storage. Auto-attendants got smarter. Integration with CRMs became standard. Learned that "can you build this?" usually means "can you build this without charging extra?"
Key Milestone: 500 customers. First enterprise client (200+ users). Realized small businesses and call centers need same features.
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2014-2016
INFRASTRUCTURE GETS SERIOUS
We Stopped Relying On Other People's Uptime
Built redundant infrastructure after competitor's outage left their customers phoneless for 8 hours. Achieved 99.999% uptime. Measured it quarterly because claiming reliability without numbers felt dishonest.
Key Milestone: 1,000 customers. Buffalo office expands. Still answering phones in 9 seconds.
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2017-2019
THE CALL CENTER PIVOT
Customers Asked For Call Center Features. We Listened.
Small businesses wanted predictive dialers. We built them. Medical offices needed callback queuing. We shipped it. Turns out businesses don't fit into neat categories like "small" or "call center." They need both.
Key Milestone: Launched dedicated call center platform. First collections agency customer. TCPA compliance becomes critical.
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2020-2022
COVID MAKES REMOTE WORK MANDATORY
Everyone Suddenly Needs Phones That Work From Home
Softphone usage increased 400% in March 2020. Good thing we already built them. Remote work went from "nice to have" to "business survival." Our month-to-month model stopped looking weird and started looking smart.
Key Milestone: 2,000 customers. Team stays 100% Buffalo-based despite remote work trend. We like Buffalo.
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2023
AI GETS USEFUL (FINALLY)
We Built BlueMesh AI On Our Own GPU Servers
Speech analytics went from "expensive add-on" to "included standard." Deployed ai00.vaspian.com and ai01.vaspian.com—dedicated GPU servers running in our infrastructure. Your audio stays on our servers, not third-party platforms.
Key Milestone: 100% of calls automatically transcribed and searchable. Compliance monitoring goes real-time.
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2024
TRUECOLLECT LAUNCHES
Collections Agencies Needed Compliance Monitoring That Actually Monitors
Built TrueCollect for debt collection and AR departments after watching them pay $500-$1,500 TCPA/FDCPA fines for violations discovered months later. Real-time alerts prevent violations during calls instead of after lawsuits.
Key Milestone: First collections agency prevents violations in week one. ROI measured in avoided fines.
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2025
EXPANSION WITHOUT LOSING IDENTITY
We Stayed Buffalo-Based While Growing
Passed 2,500 customers. Support still answers in 9 seconds (we measure it quarterly). Still month-to-month. Still 4.9 stars. Still Buffalo. Added 15 team members. Office got bigger, principles stayed same.
Key Milestone: 2,500+ businesses. Team grows to 25+ people. All Buffalo-based.
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2026
WHERE WE ARE NOW
Still Doing The Same Thing. Just Better.
Same philosophy: enterprise features at SMB prices. Same location: Buffalo, NY. Same contract model: month-to-month. Same support speed: 9 seconds average. Different capabilities: AI transcription, sentiment analysis, compliance monitoring standard on every system.
Key Milestone: You're reading this. Considering whether we're worth trying. We are. Month-to-month means you can leave if we're wrong.
When you call us, you get a human on the first try. Average wait: 9 seconds. Because we’ve all spent 20 minutes saying “representative” to an automated system that pretends not to understand us. It’s infuriating. We don’t do it.
Everything Under One Roof, Always Connected.
Your calls will work. Not “most of the time” or “usually” but actually work. We’ve built redundancy into the system because infrastructure is one of those things you don’t think about until it fails, and then it’s all you think about.
We maintain 99.99% uptime with built-in redundancy across multiple carriers, automatic failover that switches in under 3 seconds, and geographically distributed servers.
When you call us, you get a human on the first try. Average wait: 9 seconds. Because we’ve all spent 20 minutes saying “representative” to an automated system that pretends not to understand us. It’s infuriating. We don’t do it.
One system. One login. One place to manage everything from calling to faxing to texting. Is this revolutionary? No. Is it rare? Surprisingly, yes.
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