266 Oak St. Buffalo, NY 14203 | 1-855-VASPIAN (827-7426) Manage My Account
Call center quality assurance (QA) is an important part of any organization’s customer service strategy. It requires evaluating the performance of call centers and agents, identifying areas for improvement, and providing feedback to ensure quality standards are met. Customer satisfaction is a major factor in the success of any business. To stay competitive, it’s essential… Read more »
We have all experienced automatic call distribution (ACD), sometimes also called automated call distribution, when calling our favorite (or not so favorite) companies. Here’s what ACD often sounds like: “Please hold… All our agents are assisting other callers” But what is ACD, or automatic call distribution, really? Let’s dive a little deeper into the meaning… Read more »
Call centers have a direct impact on how customers perceive your business. A customer’s experience in the call center is often the most important factor that determines whether they will be repeat customers. That’s why it’s so important to focus on how you can improve customer experience in your call center. In this article, we’ll… Read more »
When it comes to the hospitality industry, nothing is more important than guest satisfaction. A pleasant stay will result in return visits and positive word-of-mouth marketing. In such a competitive field, it is the little things that can make the biggest impact, which is why a VoIP phone system can really stand out in your… Read more »
An important part of the information overload we live in today is filtering out the useless and betting on the useful in order to project our actions for success. But what if that information you’ve shrugged off was more useful than you thought? Today we’re going to take a second look at your call history…. Read more »
You’re stuck on-hold with a customer service rep, and on comes that music. Usually it’s a smooth jazz track or some light rock. Whatever it is, you know that the on-hold music’s time is limited, because at any moment, the customer service rep will return, interrupting the song. So you sit, and wait. But did… Read more »
Regardless of what industry you are in, one thing will always remain the same: no customer wants to be left waiting. We have all called a company with a simple question or request, just to be put on hold and transferred from department to department. And there is absolutely nothing more frustrating. So how long… Read more »
It’s no secret that (well-executed) small talk is a necessity in the world of business. Love it or hate it, that little polite conversation is here to stay. Perfect for building connections with partners and clientele, small talk can take your relationships to new levels, helping you achieve trust and loyalty with your customers. Small… Read more »
Since the COVID-19 Pandemic touched down in the U.S., many Americans have been working remotely. For some, this has become a permanent situation. While there are many benefits to remote work, some workers may get sick of their own four walls. Thankfully, there are other places you can go in your community to remote work…. Read more »
As a call center, the experience offered to customers goes hand-in-hand with your mission’s success. A positive customer outlook can’t be achieved, however, without feedback and data. Luckily for Vaspian customers, the speech analytics software we offer can help to pinpoint areas of improvement and ensure customer satisfaction without the hassle of sifting through detailed… Read more »
Vaspian LLC
266 Oak St.
Buffalo, NY 14203
Toll Free: 1-855-VASPIAN (827-7426)
support@vaspian.com | sales@vaspian.com
    |
