HIPAA-Compliant Phones for Practices, From Day One

Medical offices face patient hold times during busy periods, HIPAA compliance for faxing medical records, and after-hours routing to on-call providers.

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99.99% Uptime

Two-node HA cluster with automatic failover. Not a joking matter.

Flexible Contracts

Month-to-month. Because locking you in for years doesn't inspire great service.

Real Support

Actual humans answer. It's a 9 second support wait. We measured it. Not making it up.

2500+ Businesses

Using our phones to take calls right now instead of filing support tickets.

What You Get

Healthcare-specific phone infrastructure without requiring practice managers to become HIPAA compliance experts. Works with EMR systems. Here's what's included without upselling:

TrueFax (HIPAA Compliant)

HIPAA-compliant unlimited virtual faxing with BAA available. Send medical records, referrals, prescriptions, insurance claims from email or web portal without machines or paper jams.

Time-of-Day Routing

Business hours route to front desk. After-hours route to answering service or on-call provider automatically. No staff manually forwarding calls at 5pm and forgetting.

TrueText Appointment Reminders

Automated text reminders day before appointment reduce no-shows significantly. Patients confirm or reschedule via text. Post-visit follow-ups check recovery progress without phone calls.

Voicemail-To-Email Transcription

Providers review patient voicemails between appointments without dialing in. Read transcripts on phone or tablet. Forward urgent messages to on-call provider immediately.

Call Queuing With Callback

Patients request callbacks instead of holding 20 minutes during lunch rush. System calls them back when staff available. Nobody sits on hold listening to elevator music.

Auto-Attendant

Professional greeting routes patients to billing, scheduling, nursing, or pharmacy. After-hours message provides on-call provider number or directs to emergency services automatically.

Multi-Location Support

Centralized system routes patients across multiple office locations seamlessly. Patients dial one number regardless of which office they're visiting. Centralized admin manages all locations.

Speech Analytics (Optional)

Monitor front desk quality and patient satisfaction automatically. Identify training opportunities from calls where patients mention switching providers or filing complaints.

Why We're Not Mediocore

The healthcare industry learned that physical fax machines and manual call forwarding is just how medical offices work. We tried something different: HIPAA compliance without machines.

We answer in 9 seconds

Not a bot. Not a queue. Not "fast support" or vague promises. Actual people.

No price lock-in

If we stop being useful, you stop paying us. No termination fees. No buyout clauses.

Solid GPU servers

Staff waste 2+ hours daily on unreturned calls. Texts get answered in minutes.

The Lost Sale Problem

Patients call multiple practices. First one that answers without 20-minute hold usually gets the appointment and ongoing business.

Who Actually Uses This

Medical practices where patient hold times lose appointments and HIPAA violations cost credibility. Here's who this actually helps:

Primary Care Practices

Lunch rush call volume needs callback queuing. Patients don't wait on hold, practice calls back when staff available without frustration.

Speciality Practices

Referrals require HIPAA-compliant faxing. TrueFax sends to specialists without walking to fax machine in supply closet.

Multi-Location Clinics

Referrals require HIPAA-compliant faxing. TrueFax sends to specialists without walking to fax machine in supply closet.

Dental Practices

Appointment reminders via text reduce no-shows significantly. Patients confirm or reschedule without calling office during business hours.

Urgent Care Centers

After-hours routing directs urgent calls to on-call providers immediately. Non-urgent calls go to voicemail for morning callback.

Mental Health Practices

HIPAA-compliant voicemail and faxing protect patient privacy. BAA available for therapist practices and counseling centers.

Ready To Stop Losing Patients To Hold Times?

Most medical practices figure out callback queuing reduces patient frustration within the first week. Usually within the first day. Occasionally within the first hour when they enable callbacks and nobody complains about hold times anymore.
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Common Questions

Find quick answers to the most common questions about our courses and platform.

Yes, with limits based on your tier. Campaign messaging for promotions, announcements, updates. Opt-out handling is automatic because sending messages to people who don’t want them is both legally problematic and strategically stupid.

Messages queue until business hours, or set up auto-responses: “We’re closed. We’ll respond when we open at 9am.” Customers get immediate acknowledgment instead of wondering if their text vanished into the void.

Most businesses are texting within 24 hours of signing up. We enable texting on your existing number. Show your team how to use it. You start sending texts.

No. Your existing business number. Customers call OR text it.

Yes with consent. We track consent, handle opt-outs, enforce TCPA compliance.

Yes. Team inbox. Everyone sees conversations. Pass between people.

Auto-reply: “We’re closed, we’ll respond at 9am” or queue until business hours.