Support Resources That Help You Fix Things Quickly

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Video Tutorials & Phone Manuals

How To Use Your Vaspian Phone

Learn the basics of using your Vaspian phone system and the variety of features it offers.

Topics covered:

  • Buttons on phone
  • Making a call
  • Transferring and conferencing
  • Voicemail
Play Now

How To Use Hot Desking

Learn how to log in and out of your phone in this tutorial.

Topics covered:

  • Logging into your phone
  • Logging out of your phone
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Bria Softphone Setup

Learn how to set up and use the Bria Softphone app in this tutorial.

Topics covered:

  • Setting up the Bria Softphone app
  • Making a phone call from the Bria Softphone app
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New Features Discovery

Vaspian has launched a variety of new features for our customers this year. Learn how to use them here.

 

Topics covered:

  • Direct Transfer to Voicemail
  • Directed Call Pickup
  • Outgoing Call Privacy
  • Twin Call Group Calls
Play Now

Call Queuing & Queue Monitoring

This webinar shows you how to use your phone's queuing features in the my.vaspian.com portal.

 

Topics covered:

  • Understanding call queuing
  • How queuing works
  • Best practices for queuing
  • Interactive queuing demo
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Mobility Tools

This webinar explores how to use mobile twinning, hot desking, and softphone features to improve office performance and take your office phone with you on the go.

Topics covered:

  • Voicemail to email
  • Call forwarding options
  • Remote office & cell twinning
  • Hot desking & multi-desking
Play Now

Call Reporting & Leaderboards

This webinar teaches you how to use your phone system's call reports and leaderboards to improve employee performance and enhance customer satisfaction.


Topics covered:

  • Using call reports
  • Using top extension reports
  • Using top numbers reports
  • Using missed calls reports
  • Using busiest times reports
  • Creating display groups
  • Using the user panel
  • Using wallboards
Play Now

Manuals, Guides

Phone Manuals

Voicemail Guides

Phone Function Shortcuts

Administrator Manuals

Ready to Stop Leaving Voicemails Nobody Returns?

Most businesses figure out texting works better than voicemails within the first week. Usually within the first day. Occasionally within the first hour when they text a customer and get a response in 90 seconds instead of playing phone tag for three days.
See How We're Different
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Common Questions (The Ones Everyone Asks Before Signing Up)

Find quick answers to the most common questions about our courses and platform.

Yes, with limits based on your tier. Campaign messaging for promotions, announcements, updates. Opt-out handling is automatic because sending messages to people who don’t want them is both legally problematic and strategically stupid.

Messages queue until business hours, or set up auto-responses: “We’re closed. We’ll respond when we open at 9am.” Customers get immediate acknowledgment instead of wondering if their text vanished into the void.

Most businesses are texting within 24 hours of signing up. We enable texting on your existing number. Show your team how to use it. You start sending texts.

No. Your existing business number. Customers call OR text it.

Yes with consent. We track consent, handle opt-outs, enforce TCPA compliance.

Yes. Team inbox. Everyone sees conversations. Pass between people.

Auto-reply: “We’re closed, we’ll respond at 9am” or queue until business hours.