V1 AVAILABLE · V2 COMING SOON
Your calls know what’s going wrong.
Now you can ask them.
Conversational Intelligence turns every call your team takes into dashboards, summaries and answers you can search. So the complaint, the promise and the missed follow-up surface while you can still do something about them.
$50 more per seat / month on top of your Vaspian call recording plan. Same platform, one line on your invoice.
This week
Illustrative preview
Calls analyzed
1,284
Positive sentiment
72%
Avg duration
4m 12s
Mon
Tue
Wed
Thu
Fri
Sat
Sun
ASK YOUR CALLS
Why did callbacks jump on Tuesday?
Most Tuesday callbacks were about one delayed order batch. 23 callers asked for a status update. Summaries and next steps are attached to each call.
WHAT YOU ACTUALLY GET
Nine things your calls can do now.
Every feature on the plan card, told from the side of the person who uses it. Pulled straight from what the platform already does, not a roadmap.
01
See the week at a glance
Sentiment, call volume, duration and AI-analyzed calls in one view. Spot the Tuesday that went sideways without pulling a single report.
LIVE DASHBOARDS
02
Skip the replay
Every call gets a summary, the topics discussed, the caller’s temperament and the action items that came out of it. Open items roll up per team member, so nothing waits on someone remembering.
AI SUMMARIES · ACTION ITEMS
03
Follow the whole relationship
Calls between your number and theirs are grouped into one thread. The third call reads with the first two, whoever picked up.
CALL JOURNEYS
04
Ask it like a colleague
“Which calls mentioned a refund this week?” Type the question, get the answer. The topic map shows what people are calling about without anyone reading a call.
PLAIN LANGUAGE SEARCH · TOPIC MAP
05
NEW
Bring your calls into ChatGPT or Claude
Paste one link into the AI assistant your team already uses, sign in with your Vaspian One account, and ask about your calls in plain English. Read-only, and it only sees what you see.
MCP CONNECTION
06
Fits the tools you already use
Calls, transcripts, analytics and per-person action items, ready for your warehouse, BI tool or CRM. You issue your own credentials from Settings and set how long they live.
DEVELOPER API
07
Private enough for regulated work
Your data is walled off from every other customer at the database level. Each role sees only what it should, and sensitive details are masked before anyone reads a word.
TENANT ISOLATION · ROLE BASED ACCESS · PII REDACTION
08
Shaped around your industry
Start with dashboards built for how your industry runs. Collections gets a compliance score on every live call; healthcare gets appointment and urgency signals pulled from the conversation.
INDUSTRY DASHBOARDS & PLAYBOOKS
09
Every look at the data is on record
Every API request, every AI-assistant question and every transcript opened is logged to the person and the app that asked. Compliance officers get a record; nobody gets a surprise.
AUDIT TRAIL
MCP CONNECTION
NEW
Ask about your calls from the AI assistant you already use.
Conversational Intelligence ships with an MCP connection, the open standard ChatGPT, Claude and Notion use to reach outside data. Paste one link into your assistant, sign in with your Vaspian One account, and ask. No export, no client id, no IT ticket.
1
Copy one link from Settings → API & MCP Connections
2
Paste it into ChatGPT, Claude or Notion and sign in with your own account
3
Ask. “Which calls this week had a frustrated caller and no follow-up?”
Read only
It can answer. It can’t change anything.
Same view as you
A person sees exactly what their dashboard role allows.
On the record
Every question is logged to the person and the app that asked.
ChatGPT
Claude
Notion
Illustrative preview
Which of my team’s calls this week had a frustrated caller and no follow-up scheduled?
Four calls. Three were about billing, and two are with the same customer. Here are the summaries and the action items nobody has closed yet.
Tue 10:14 · ext. 204
Billing dispute, caller frustrated. Promised a callback by Thursday. No callback logged.
Wed 3:40 · ext. 211
Same customer, second call. Asked for a supervisor. Action item open.
Read from 4 calls · read only · logged to you
INDUSTRY DEEP DIVE
Built where getting it wrong is expensive
Same platform, four very different jobs. Here’s what Conversational Intelligence changes for the people on the phones, and the people responsible for them.
01 DEBT COLLECTIONS
Collections
Compliance you can prove. Coaching that scales.
Supervisors review a sliver of calls and hope the rest went fine. When a consumer disputes what an agent said, the answer is sitting in a recording nobody has time to find.
WHAT’S CHANGING IN YOUR WORLD
Regulation F presumes harassment once a collector places more than seven call attempts in seven days on a single debt, and the burden of showing the count sits with the agency. California, New York City and other states layer their own rules on top.
Source: 12 CFR §1006.14(b), Regulation F
WHAT CHANGES
A compliance score on every live call, built from the disclosures Reg F expects, so you review the calls that need it instead of a random sample.
Managers coach from the whole picture instead of a 1% sample.
Sentiment trends show which agents are struggling before a complaint lands on your desk.
Ask it:
Show me this week’s live calls with a compliance score under 80%.
Who uses it:
Compliance officers · Floor supervisors · Agency owners
Need collections-specific compliance checks on top? Ask us about TrueCollect.
Search across every call
Show me calls this week where a payment plan was offered
Agent: M. Torres
Positive
Payment plan offered, consumer agreed to first installment. Follow-up scheduled.
Agent: J. Klein
Neutral
Plan offered, consumer asked for terms in writing. Action item: send letter.
Agent: R. Shah
Negative
Plan discussed, consumer frustrated about prior call. Flag for coaching review.
Repeat callers
38
Calls to reschedule
112
Negative sentiment
9%
CALL SUMMARY
Patient called twice about moving Thursday’s appointment. First message wasn’t logged. Rebooked for Monday 9:30.
Rescheduled · Repeat caller
Front desk, this week · Illustrative preview
02 HEALTHCARE
Healthcare
How many patients did you lose last month because someone wrote down a phone number wrong?
Long holds, repeat callbacks and garbled messages don’t show up on any report. They show up later as empty appointment slots and unhappy patients.
WHAT’S CHANGING IN YOUR WORLD
In MGMA’s December 2025 poll, practice leaders named no-shows (27%) and phone access (22%) among their top patient-access priorities for 2026.
Source: MGMA Stat, Dec 9, 2025, 236 responses
WHAT CHANGES
See where the front desk gets stuck: repeat callers, long calls, messages that didn’t land.
Track appointment outcomes and no-show patterns straight from the calls.
Keep a documented record of patient interactions, with sensitive details redacted before analysis.
Ask it:
Which callers asked to reschedule this week and never got a callback?
Who uses it:
Practice managers · Front-desk leads · Compliance and privacy officers
03 IT SUPPORT & MANAGED SERVICES
IT Support & MSPs
Your tickets tell you what got solved. Your calls tell you what was actually wrong.
The ticketing system keeps the artifact. The context, the frustration and the third call about the same printer live in the conversation, where nobody can count them.
WHAT’S CHANGING IN YOUR WORLD
48% of MSPs rank AI and automation as their clients’ top need for 2026, yet nearly one in five say they struggle to show value to a prospect quickly.
Source: Kaseya 2026 State of the MSP Report, 1,000+ MSPs
WHAT CHANGES
Find the issues users call about again and again, before they eat another week.
See where calls escalate, and what was said right before they did.
Turn call patterns into better staffing, sharper training and runbooks that fix the real problem.
Ask it:
What were the top five reasons users called last month, and which are rising?
Who uses it:
Service desk managers · MSP owners · Team leads
Recurring issues
Top reasons users called, last 30 days
Password resets
190 calls
VPN access
141 calls
Email sync
99 calls
Printer issues
78 calls
New-hire setup
53 calls
Illustrative preview
Exception trail
Call journey · Load 4471
8:02 AM · Customer
Asks to move pickup window to the afternoon.
8:15 AM · Dispatch
Confirms new window. Address read back as Dock 3.
1:40 PM · Driver
Arrives at Dock 3. Warehouse says freight is at Dock 5.
1:52 PM · Customer
Callback. Address mix-up traced to the 8:15 call.
Illustrative preview
04 LOGISTICS & DISPATCH
Logistics & Dispatch
Every wrong address traces back to a phone call. Now you can find it.
Dispatch runs on calls between drivers, dispatchers, customers and warehouses. When a pickup gets missed, everyone remembers the conversation a little differently.
WHAT’S CHANGING IN YOUR WORLD
Truckload and refrigerated carriers ran at operating margins below 1% in 2025, on costs of $2.34 a mile. A missed pickup or a wrong dock is not a rounding error.
Source: ATRI, Operational Costs of Trucking, July 2026
WHAT CHANGES
Follow the chain of calls behind every shipment exception, start to finish.
Investigate in minutes with a record that doesn’t depend on anyone’s memory.
Cut repeat errors by seeing exactly where the handoff broke.
Ask it:
Show me every call about load 4471, in order.
Who uses it:
Dispatch managers · Operations leads · Customer service teams
58%
of small businesses already use generative AI in their operations, more than double the share two years earlier.
65%
of small businesses are worried about a patchwork of state AI laws. Who touches your data, and where, is now a compliance question.
72%
of organizations call cybersecurity a highly relevant AI risk, and about two-thirds name security as the top barrier to using AI further.
Sources: U.S. Chamber of Commerce with Teneo Research, Aug 2025 (58%, 65%) · McKinsey State of AI Trust 2026 (72%)
PRIVATE BY DESIGN
AI reads the call. A person answers the phone.
Conversational Intelligence runs on BlueMesh, the private AI Vaspian runs on its own infrastructure. Your call data isn’t shipped off to a public model API to be analyzed.
Runs on Vaspian’s own AI infrastructure
Transcription and analysis happen on hardware we run, not a third party’s cloud.
PII redacted first
Sensitive details are stripped before a single word is analyzed.
Tenant isolation and role based access
Your data is walled off from every other customer, and each person sees only what their role allows.
WHERE IT FITS
Start where you are. Step up when you’re ready.
Conversational Intelligence sits on top of a Vaspian call recording plan. If you already record with us, it’s $50 more a seat each month. Not recording with us yet? Talk to us and we’ll set up both.
Call Recording
$10 per seat / month
Every call captured, with AI summaries on demand.
Call Recording Plus
$25 per seat / month
Summaries and transcription on every call, plus webhooks.
YOU ARE HERE
Conversational Intelligence
$50 per seat / month
Dashboards, plain-language search, journeys, MCP, API and industry playbooks, on top of your recording plan.
BlueMesh Custom
Custom
Private AI built around your workflow, for regulated, high-stakes operations.
Requires Vaspian call recording
Your calls have been talking all year.
Has anyone been listening?
Tell us your industry and roughly how many calls you take. We’ll show you what Conversational Intelligence would surface for your team, on your own calls, not a demo account.
$50 more per seat / month on top of your Vaspian recording plan · V1 available today, V2 coming soon