A customer calls about a billing error. They press 2, wait on hold, explain the problem, get transferred, explain it again, and hang up with a promise that someone will call back. Nobody does. No one in that story did anything wrong. The agent was pol ...
Picture an agent doing everything right. The list is clean, the script is good, and the dialer has been running since nine, but by lunch there have been only a handful of real conversations. Collection calls can get flagged as spam when carrier analyt ...
