Posts Categorized: Industries

Call Center Quality Assurance: Everything You Need to Know

February 12th, 2023 | Posted by Vaspian
Woman in call center smiles as she talks into headset

Call center quality assurance (QA) is an important part of any organization’s customer service strategy. It requires evaluating the performance of call centers and agents, identifying areas for improvement, and providing feedback to ensure quality standards are met. Customer satisfaction is a major factor in the success of any business. To stay competitive, it’s essential… Read more »

Automatic Call Distribution (ACD) Explained

January 27th, 2023 | Posted by Vaspian
Graphic representation of the automatic call distribution process.

We have all experienced automatic call distribution (ACD), sometimes also called automated call distribution, when calling our favorite (or not so favorite) companies.     Here’s what ACD often sounds like: “Please hold… All our agents are assisting other callers” But what is ACD, or automatic call distribution, really? Let’s dive a little deeper into the meaning… Read more »

6 Ways to Improve the Customer Experience in a Call Center

January 23rd, 2023 | Posted by Vaspian
Woman sits at desk with earpiece on smiling and talking into phone

Call centers have a direct impact on how customers perceive your business. A customer’s experience in the call center is often the most important factor that determines whether they will be repeat customers. That’s why it’s so important to focus on how you can improve customer experience in your call center. In this article, we’ll… Read more »

The Best Places to Work Remotely Other Than Your Home

March 15th, 2022 | Posted by Vaspian
Telecommuting options

Since the COVID-19 Pandemic touched down in the U.S., many Americans have been working remotely. For some, this has become a permanent situation. While there are many benefits to remote work, some workers may get sick of their own four walls. Thankfully, there are other places you can go in your community to remote work…. Read more »

The Benefits of Quality Speech Analytic Software

January 25th, 2022 | Posted by Vaspian

As a call center, the experience offered to customers goes hand-in-hand with your mission’s success. A positive customer outlook can’t be achieved, however, without feedback and data. Luckily for Vaspian customers, the speech analytics software we offer can help to pinpoint areas of improvement and ensure customer satisfaction without the hassle of sifting through detailed… Read more »

The Benefits of Team Building Activities

November 21st, 2021 | Posted by Vaspian
If you have happy employees who enjoy coming to work every day due to the positive environment you’ve created, they’ll perform well and keep your customers coming back for more.

Careers in the customer service industry can be trying at times; representatives are consistently fielding phone calls from confused and often frustrated customers. However, if you have employees who enjoy coming to work every day due to the positive environment you’ve created, odds are they’ll perform well and do better by those customers. So, how… Read more »

How to Incorporate the Hybrid Workplace Model

July 20th, 2021 | Posted by Vaspian
How to Incorporate the Hybrid Workplace Model

Last year, majority of Americans were sent away from the office and forced to work from home. Now that infection rates are falling and more Americans are getting vaccinated, the return to the office seems inevitable. Yet, many companies realized the benefits of offering remote work, thus more and more companies are offering a hybrid… Read more »

How to Manage Your Remote Workers

March 15th, 2021 | Posted by Vaspian
How to Manage Your Remote Workers

While it’s been almost a year since the coronavirus first shut down our offices, many of us are still working from home. What’s more, this trend may continue as more and more businesses realize the benefits of remote working. If you’re a manager, though, you may have found that managing your remote workers is more… Read more »

How to Work from Home in a Small Apartment

January 26th, 2021 | Posted by Vaspian

We spent most of 2020 working from home, and we are expected to spend most of 2021 working from home as well. For some of us, this is no big deal; we have a separate room or den we can use as our home office. However, for those who live in small apartments, working from… Read more »

Phone Etiquette Tips for When You’re Working from Home

December 17th, 2020 | Posted by Vaspian
Phone Etiquette Tips for When You’re Working from Home

In our last blog post, we discussed basic business phone etiquette. But what happens when you’re working from home? Working from home is very different from working in an office. You will be dealing with kids, spouses, and pets, all the while trying to keep the person on the other end of the line happy…. Read more »