While Andy Williams may have dubbed it the “most wonderful time of the year,” in reality, the holidays are more like the most stressful time of the year. We’re not just talking about the craziness of buying presents, hosting parties, and throwing lavish dinners; we’re also talking about the stress you’ll endure just trying to get business done. As any business owner should know, the holiday seasons is the busiest season, filled with increasing demanding customers who are trying to get their own holiday checklist in order.
So, what can be done about it? You can sit there and suffer through it, or you can find ways to help your team work more productively to lower workloads. For this, a VoIP phone system is key. Here are just a few ways VoIP can help your business manage during the holidays:
Customized holiday greetings
A VoIP phone system with a built-in auto attendant can be a lifesaver during the holidays. Why? Because an auto attendant allows you to customize your greetings for the holidays. Chances are your business won’t be working under normal hours during the holidays. If that’s the case, then you want to keep your customers in the know. The best way to do this is to update your auto attendant’s custom greetings to remind customers of your new hours and to wish them a happy holiday. You can also do this with your on-hold recording. In other words, instead of playing music for when you put them on-hold, provide a recording that wishes people a happy holiday and details your holiday hours.
Ring groups
People naturally take a lot of time off during the holidays, as they should! People deserve to spend their time with their families rather than staying in the office 24/7. Nevertheless, you still need to make sure that work gets done and that clients can reach someone with any questions they may have. For this, you should set up a ring group. Ring groups are essentially an extension that rings multiple phone lines either at once or in a row. By setting up a ring group, you can make sure that a client always reaches someone even when their primary contact is out of the office.
Working from home
During the days leading up to and following Christmas, few people want to be in the office. They want to be at home, relaxing and enjoying time with their family. So, why not give your employees that option by letting them work from home? A VoIP phone system can be set up in your employees’ homes with all of the functions that their normal desk phone has. And, while you can opt for the whole set-up, it may be better (and cheaper) to provide your employees with a softphone to use instead. Softphones have nearly the same capabilities as hardphones, but without the extra cost of maintenance and hardware.
Voicemail to email transcription
As much as we may wish for it, some of us never truly have a day off. Managers and owners are well-aware that problems can arise at any time, and that they need to be the ones to address it when they do. However, you also want to be able to enjoy your time off. Voicemail to email transcription can help with this. By transcribing your voicemails and sending them to your email, you can determine what needs your attention immediately and what can wait until you’re back in the office on January 2.
As a family owned and operated business, we at Vaspian understand how your business is your family. That’s why we work hard to provide you with the highest-quality phone services so that you can enjoy the holidays without the burden of losing customer calls. So, if you have further questions about how our VoIP phone system can help your business this holiday season, then give us a call at 1-855-827-7426 today or check out our Facebook page for Vaspian Black Friday updates.
