Marketing gets difficult to measure when every campaign sends customers to the same place. A postcard lists the main office number. A paid search ad uses the same number. The website, social pages, email campaigns, and printed materials all point to it t ...
When calls sound bad, people usually compensate. They repeat themselves, move to another room, call back from a cell phone, restart the desk phone, or apologize to the customer. That can keep one conversation moving, but it does not fix the thing causing ...
Late payments from clients can negatively affect your business, not just in terms of your profits but also your general ability to ensure your bills are paid. According to a recent G2 article, a staggering 90 percent of business texts are responded to wit ...
The coronavirus has forced many Americans to become remote workers. While remote work has a variety of benefits, there are some drawbacks. Namely, workers will feel less engaged with their company and their team. They don’t have the breakroom to chat and ...
In our last blog post, we discussed basic business phone etiquette. But what happens when you’re working from home? Working from home is very different from working in an office. You will be dealing with kids, spouses, and pets, all the while trying to ke ...
While it’s been almost a year since the coronavirus first shut down our offices, many of us are still working from home. What’s more, this trend may continue as more and more businesses realize the benefits of remote working. If you’re a manager, though, ...
Last year, majority of Americans were sent away from the office and forced to work from home. Now that infection rates are falling and more Americans are getting vaccinated, the return to the office seems inevitable. Yet, many companies realized the benef ...
We spent most of 2020 working from home, and we are expected to spend most of 2021 working from home as well. For some of us, this is no big deal; we have a separate room or den we can use as our home office. However, for those who live in small apartment ...
Careers in the customer service industry can be trying at times; representatives are consistently fielding phone calls from confused and often frustrated customers. However, if you have employees who enjoy coming to work every day due to the positive envi ...
Since the COVID-19 Pandemic touched down in the U. S., many Americans have been working remotely. For some, this has become a permanent situation. While there are many benefits to remote work, some workers may get sick of their own four walls. Thankfully, ...
