The Benefits of Team Building Activities
Careers in the customer service industry can be trying at times; representatives are consistently fielding phone calls from confused and often frustrated customers. However, if you have employees who enjoy coming to work every day due to the positive environment you’ve created, odds are they’ll perform well and do better by those customers. So, how […]
How to Cold Call: Tips and Techniques for Mastering Cold Calling
There are very few people out there who genuinely enjoy cold calling. Most find it awkward, others absolutely anxiety-inducing. Millennials especially despise making phone calls, often preferring to email or text the people they need to contact. Yet, while it may be easy to email someone, you will have to cold call someone at least […]
7 Reasons to Offer Remote Working for Your Business
As 2019 draws to a close, business owners are setting their sights onto 2020. One of the biggest business trends that is expected for the coming year is remote working. Already, nearly two-thirds of American companies have remote workers, and in 2020, experts believe that the fastest growing jobs will be those that offer remote […]
4 Ways to Improve Employee Experience
Customers are the lifeblood of our businesses, but our employees are the backbone. Indeed, as important as customer service and customer experience are, we can’t let that overshadow how we treat our employees. In fact, good employee experience can translate into good customer experience, meaning that it’s even more important for you treat your employees […]
Customer Service vs. Customer Experience: What They Are and Why They Matter
Any successful business should understand the importance of treating their customers right. Both customer service and customer experience are vital parts of a company strategy, but the line between the two can often get muddled. It’s important, however, to make the distinction so that you can properly address your customers’ needs. Let’s take a deeper […]
The Importance of Communication in the Workplace
Effective and efficient communication can make or break a company’s productivity and workflow. In recent years, however, despite the advent of emailing, social media, and texting, workplace communication has been suffering. This is mainly because businesses don’t have the proper infrastructure or methods to support easy and efficient communication between employees, clients, and managers. Strengthen […]
The Top 3 Things that Drive Away Your Customers
For any business, half the battle is attracting new customers; the other half is keeping them. You might think the first half is the hardest part, but not so much. While customers are patient with the odd mistake, constantly making those mistakes will cause your customers to get fed up and eventually leave. And once […]
Must Know Speakerphone Etiquette
Using a speakerphone at work can be a great way to get multiple people on a call. But with background noises and other distractions, it’s easy for things to go awry. Follow these must-know etiquette tips to make sure your call is a successful one. Be transparent Always ask the person you are calling if […]
A New Way to View LinkedIn
You might think that LinkedIn is only for staying in touch with your old business contacts, and searching for a new job. Well, the platform is great for doing just that. But lately, LinkedIn has taken more of an aggressive approach towards helping small companies grow and maintain their business. Here’s some info on a […]
How to Build a Strong Communication Culture at Work
Businesses succeed when employees work well individually and also as a team. But in order for people to work well as a team, communication is essential. So what are things you can do to help build a strong communication culture at work? Get everyone on the same page Meet with your team to set up […]
