Every so often, it’s a good idea to assess your company’s phone system to determine whether it’s still meeting your needs. An up-to-date, effective phone system is a key ingredient for a successful business. How do you know whether your business needs a n ...
Since the early 1900s, companies have used phone technology to reach out to potential customers. Steel and financial services companies in the early days of the last century used the brand-new telephone device to find new customers and maintain existing o ...
There are a lot of different rules and regulations that banks and other financial institutions need to follow on a regular basis. One of the most important rules involves call recording for compliance.All calls that are made or received by a bank or finan ...
Your business is growing, and with it, your customers’ needs and preferences. So, while you should celebrate your growth, it’s also important to stay driven and consider how you’ll successfully support your newly expanding business.The point is not to mak ...
A company’s worth and success are determined by its customers. So, it only makes sense that your main priority aside from making a high-quality product or service is customer loyalty—and sustaining it for the long-term.It’s easier said than done. There ar ...
Debt collection is a lot like taxes - necessary but not exactly enjoyable. But what if it didn’t have to be that way? What if chasing down unpaid debts for your creditors could be as easy as sending a friendly, automated text message?Well now it can be wi ...
The holidays are both a blessing and a logistical nightmare for call centers.On the one hand, business is booming. On the other hand, you’re dealing with sky-high call volume that’s lighting up your phones like a Christmas tree.Orders gone wrong, last-min ...
The coronavirus has forced many Americans to become remote workers. While remote work has a variety of benefits, there are some drawbacks. Namely, workers will feel less engaged with their company and their team. They don’t have the breakroom to chat and ...
In our last blog post, we discussed basic business phone etiquette. But what happens when you’re working from home? Working from home is very different from working in an office. You will be dealing with kids, spouses, and pets, all the while trying to ke ...
