We spent most of 2020 working from home, and we are expected to spend most of 2021 working from home as well. For some of us, this is no big deal; we have a separate room or den we can use as our home office. However, for those who live in small apartment ...
While it’s been almost a year since the coronavirus first shut down our offices, many of us are still working from home. What’s more, this trend may continue as more and more businesses realize the benefits of remote working. If you’re a manager, though, ...
Last year, majority of Americans were sent away from the office and forced to work from home. Now that infection rates are falling and more Americans are getting vaccinated, the return to the office seems inevitable. Yet, many companies realized the benef ...
As a call center, the experience offered to customers goes hand-in-hand with your mission’s success. A positive customer outlook can’t be achieved, however, without feedback and data. Luckily for Vaspian customers, the speech analytics software we offer c ...
Call center quality assurance (QA) is an important part of any organization’s customer service strategy. It requires evaluating the performance of call centers and agents, identifying areas for improvement, and providing feedback to ensure quality standar ...
Late payments from clients can negatively affect your business, not just in terms of your profits but also your general ability to ensure your bills are paid. According to a recent G2 article, a staggering 90 percent of business texts are responded to wit ...
Debt collection touches every business, big and small. It's an all-encompassing term that reaches across sectors and business stability. According to the Federal Reserve Bank of New York, in the first quarter of 2024, US household debt, including mortgage ...
A call center can be unwieldy if not approached with the data, and customers know how to keep it at bay.Why can it be unwieldy? Great question.If you don't have clear-cut guidelines and structuring for how the agent data is examined, in conjunction with t ...
In the first quarter of 2024, total U. S. household debt rose to $17.69 trillion, with 9 percent of credit card accounts and 8 percent of auto loans in delinquency, and 3.2 percent of overall debt in some stage of delinquency. That continues the upward tr ...
Ever heard the saying, “If you can measure it, you can manage it?”We’re here to take that one step further: “If you can measure it and manage it, you can improve it!” But only if you know what data points to monitor.Which can be hard for call centers.Many ...
