Between customers calling, texting, and emailing around the clock, trying to juggle it all without losing track of who's asking what can feel like a circus act.And if you’re a small or medium-sized business, it’s even trickier because you’re probably work ...
Whenever you hire new employees at your call center, you as a manager will have to take time out of your day to coach them and get them up to speed on what has to be done. After all, not everyone comes into a call center knowing exactly how to do the job. ...
So, you’ve decided to make the switch to VoIP. Congratulations! You’re one of the many businesses that are switching from traditional landlines to Voice over Internet Protocol (VoIP) each year. Even more of those people will be using cloud-based VoIP over ...
There’s a strong functional correlation between call centers and sports and how they’re run. Specifically, call centers are a lot like baseball. Every tiny advantage or percentage shift is the difference between a great season and a terrible one. For inst ...
The VoIP phone industry has exploded in recent years, and it doesn’t look like it’s going to stop any time soon. More and more people are discovering the benefits a VoIP phone system can bring to their work week. In fact, the number of cloud-based VoIP ph ...
Any business will have their phones ringing off the hook on any given day. You’ll have customers calling in about a specific problem, manufacturers wanting to discuss a particular shipment, and even employees calling each other about certain projects. Wit ...
If the customer’s happy, everyone’s happy. This is the case for virtually all businesses. A happy customer will not only stick to doing business with you, but they’ll also recommend your business to friends and colleagues, growing your customer base. Howe ...
The “remote work revolution” isn’t exactly news anymore. Most teams are used to working from wherever their laptop and Wi-Fi take them. But while the world of remote work has become the new normal, one thing is clear:Communicating can still be a challenge ...
The debt collection industry relies on technology. For one thing, it’s the only way they can do their job. For another, it’s the only way they can do their job effectively.Put another way, by instituting certain technologies into your debt collection agen ...
Let’s face it: collection rates can make or break a business. If you’re not getting paid on time—or at all—it doesn’t just affect cash flow. It impacts your company’s ability to invest, grow, and even pay its own bills. For collection agencies, maintainin ...
