The IT world is constantly changing, so it’s no wonder why IT managers are being pulled in many different directions, making decisions on which technologies and resources to prioritize and invest in even more challenging. Security, technology, analytics and cloud come to mind as top investments, but what about technology that directly affects the customer?
Something as simple as communication and consumer-facing technology is easy to be overlooked and pushed aside, but keeping an open line with customers and other potential business opportunities is vital. You want your customer and communication experience to be as user friendly and frictionless as possible, and that’s where VoIP technology comes in.
What Is VoIP?
Voice over Internet Protocol (VoIP) “is a technology that allows you to make voice calls using a broadband Internet connection instead of a regular (or analog) phone line,” according to the Federal Communications Commission’s website.
So if you haven’t made the switch from an analog phone system to VoIP technology, it’s time to go digital. VoIP technology ensures your phone system can keep up with your business as it continues to grow. VoIP technology offers a wide variety of features that aren’t offered with an analog phone line. The biggest advantage of switching to VoIP technology is moving your phone system to your business’s digital network.
Give Productivity a Boost
In the end, investing in VoIP technology will pay off in dividends. Not only will your staff not have to manage two networks anymore, but that reduction in labor hours and training will open up more time for your staff to be more productive. This free time for your team will allow them to work on more meaningful work and ensure projects are being moved forward.
In addition to an growth in business productivity, your business will also save money in the long run, cutting the cost of managing two systems as well as the training and labor that the extra system required.
Is your business looking to commit to VoIP technology? Contact Vaspian today.
