We've turned off nearly every third-party voice AI agent we've ever turned on for our customers. Not because the technology was bad. The demos were genuinely impressive — natural-sounding voices, instant intent recognition, calls resolved in under two ...
We spent nearly a million dollars so the answer could be “nowhere.” Somewhere in your office, in the last twelve months, somebody turned on an AI feature. A transcription add-on. Smart summaries. A note-taker that quietly joins the call and emails eve ...
Responsible AI starts with understanding the business before trying to automate it. Why Vaspian says no AI is moving quickly. New voice agents, auto attendants, and call solutions appear every week. At Vaspian, we have turned down at least as many ...
What is changing is what happens to the conversation after that. Today we're announcing our partnership with BlueMesh, the private AI platform built by Netstratum, to bring AI into our voice and messaging services without sending customer data anywhere we ...
Have you ever wondered what your customers are really saying? Not just the words they use but the emotions behind them, the subtle hints that something’s off, or the moments when they’re practically waving a flag that says, “I’m ready to buy!?”If you’ve e ...
If you own a collection agency, you know the regulations are no laughing matter. The Consumer Financial Protection Bureau (CFPB) oversees the handling of all collection-related businesses, specifically for collections under the Fair Debt Collection Practi ...
So, you’ve decided to take the plunge and invest in a speech analytics solution? First off, congratulations! You’re one step closer to improving your customers’ experience and giving your agents a much-needed break.But what’s that? You’re not sure which p ...
Whether you manufacture auto parts or plastic toys, above all your manufacturing business is just that—a business. Every business is going through significant changes in the digital age, all driven by technological and societal developments. However, manu ...
Debt collection is a tough business, and debt collection agencies must work hard to understand what they can and cannot say and do to consumers and businesses in debt.With all of the rules and regulations established for debt collection agencies, it prove ...
You may have heard the term, “ speech analytics, ” but do you actually know what it means?It means compliance; it means improved agent performance; it means better customer care.This advanced, yet affordable software will act as your third hand, presentin ...
