Have you ever wondered what your customers are really saying? Not just the words they use but the emotions behind them, the subtle hints that something’s off, or the moments when they’re practically waving a flag that says, “I’m ready to buy!?” If you’ve ...
So, you’ve decided to take the plunge and invest in a speech analytics solution? First off, congratulations! You’re one step closer to improving your customers’ experience and giving your agents a much-needed break. But what’s that? You’re not sure which ...
If you own a collection agency, you know the regulations are no laughing matter. The Consumer Financial Protection Bureau (CFPB) oversees the handling of all collection-related businesses, specifically for collections under the Fair Debt Collection Practi ...
Debt collection is a tough business, and debt collection agencies must work hard to understand what they can and cannot say and do to consumers and businesses in debt. With all of the rules and regulations established for debt collection agencies , it pro ...
Whether you manufacture auto parts or plastic toys, above all your manufacturing business is just that—a business. Every business is going through significant changes in the digital age, all driven by technological and societal developments. However, manu ...
Besides the obvious mistakes like pricing issues or poor-quality products, there are other blunders affecting your company’s success and customer loyalty. It’s vital to be aware of these errors and correct them before they drive customers from your busine ...
![Your Guide to Speech Analytics for Business [Infographic]](https://vaspian.com/wp-content/uploads/2019/03/Your-Guide-to-Speech-Analytics-for-Business-Infographic-900x506.jpg)
You may have heard the term, “ speech analytics ,” but do you actually know what it means? It means compliance; it means improved agent performance; it means better customer care. This advanced, yet affordable software will act as your third hand, present ...
Speech analytic technology is changing the way we do business by providing companies with accurate transcriptions of phone calls through the aid of several innovative features. These features include built-in sentiment tools, searchable data interfaces, a ...
Prior to the advent of speech analytics software , enterprises of all sizes had difficulty extracting information from phone interactions in their call centers. These companies had only three indicators to rely on for better content management of calls: e ...
Speech analytics is a relatively new concept that has been more thoroughly developed in recent years, making it a fast-growing business information tool that is becoming essential for businesses to truly thrive. Speech analytics gives businesses a variety ...
