Debt collection touches every business, big and small. It\'s an all-encompassing term that reaches across sectors and business stability. According to the Federal Reserve Bank of New York, in the first quarter of 2024, US household debt, including mortga ...
The power of speech analytics software lies in the customer service advantages it can give your organization. You get actionable, compressed, and insightful analytics you can trust. Speech analytics software harnesses significant technological advancemen ...
Oliphant Financial was utilizing a national cloud-based phone service for their call center. After experiencing repeated dropped calls, downtime and low functionality, they turned to Vaspian for VOIP phone service. Oliphant Financial’s previous servic ...
DIA Invision Health is Western New York’s most trusted MRI and imaging center, handing over 10,000 calls per month. As a healthcare authority, DIA required Internet and voice service that would provide 100 percent reliability for important patient calls, ...
Call center quality assurance (QA) is an important part of any organization’s customer service strategy. It requires evaluating the performance of call centers and agents, identifying areas for improvement, and providing feedback to ensure quality standa ...
We have all experienced automatic call distribution (ACD), sometimes also called automated call distribution, when calling our favorite (or not so favorite) companies. Here’s what ACD often sounds like: “Please hold… All our ag ...
Call centers have a direct impact on how customers perceive your business. A customer’s experience in the call center is often the most important factor that determines whether they will be repeat customers. That’s why it’s so important to focus on how y ...
As a call center, the experience offered to customers goes hand-in-hand with your mission’s success. A positive customer outlook can’t be achieved, however, without feedback and data. Luckily for Vaspian customers, the speech analytics software we offer ...
Whenever you hire new employees at your call center, you as a manager will have to take time out of your day to coach them and get them up to speed on what has to be done. After all, not everyone comes into a call center knowing exactly how to do the job ...
Many people who work in a call center have to learn on the job. After all, no one goes to school for “call centering,” and so what they didn’t learn from professors they now have to learn from you. Certain tools such as call recording, call monitoring, a ...
