According to a PEW Research Center survey, adults cited the landline telephone as the second easiest technology to give up (social media being the first). And while this may have you thinking that voice communication is becoming less important, this isn’t ...
Vaspian has a call queueing system that is simple for businesses to use and can provide them with valuable information about incoming calls. If your business is often receiving multiple phone calls at once and you are struggling to answer them, a call que ...
Call center agents are often the first and last line of defense in maintaining and growing a customer base, which can make or break your business. A negative customer service experience leaves a longer lasting effect than a positive experience, so it is v ...
Every so often, it’s a good idea to assess your company’s phone system to determine whether it’s still meeting your needs. An up-to-date, effective phone system is a key ingredient for a successful business. How do you know whether your business needs a n ...
Since the early 1900s , companies have used phone technology to reach out to potential customers. Steel and financial services companies in the early days of the last century used the brand-new telephone device to find new customers and maintain existing ...
In order to run a successful business, you need to have a business phone system installed. Your customers need to be able to get in touch with you, and your employees need to be able to reach out to vendors, clients, and customers whenever they need to sp ...
There are a lot of different rules and regulations that banks and other financial institutions need to follow on a regular basis. One of the most important rules involves call recording for compliance. All calls that are made or received by a bank or fina ...
A company’s worth and success are determined by its customers. So, it only makes sense that your main priority aside from making a high-quality product or service is customer loyalty—and sustaining it for the long-term. It’s easier said than done. There a ...
Ever heard the saying, “If you can measure it, you can manage it?” We’re here to take that one step further: “If you can measure it and manage it, you can improve it!” But only if you know what data points to monitor. Which can be hard for call centers ...
Call center quality assurance (QA) is an important part of any organization’s customer service strategy. It requires evaluating the performance of call centers and agents, identifying areas for improvement, and providing feedback to ensure quality standar ...
