New technology has changed every aspect of our businesses, and the hospitality industry is no exception. All about customer service, hotels are increasingly relying on new phone and communication features to help them meet their guests’ needs.
The long lines at the reception desk are over. Now-a-days, hotels offer web-based portals for guests to remotely check-in and check-out. These portals are also used by hotel staff to set up and modify guests’ wake-up calls. By using a web-based portal, hotels can free up their staff, allowing them more time for other tasks.
Automated door keys
Instead of forcing their guests to carry around a room card, hotels are now able to transfer that data to a guest’s cell phone. So now, all guests have to do is have their phone ready to open their door.
Long-range, cordless handsets
There’s nothing worse than miscommunication. Guests want to see everything running smoothly, and if a problem does arrive, they certainly don’t want to keep repeating themselves to multiple people. With long-range, cordless handsets, hotel staff can stay connected to one another, as well as take calls while they’re away from the front desk.
One of the most important things to people is whether or not they have a reliable Wi-Fi connection, especially when they’re staying at a hotel. And with so many devices, hotels now need to provide a high-speed, unlimited bandwidth in order to handle the volume and demand.
These new features make hotels more productive and efficient, but not all of hotels have caught up to speed. If you believe your business could benefit from any of these features, then take a look at Vaspian. Our hospitality phone systems will make your business’s communications simple, reliable, flexible and affordable. Contact us today to learn more!