Most businesses think of call recording as a compliance checkbox. Something legal asked for. Something that sits on a server in case of a dispute, gets pulled up twice a year, and otherwise minds its own business. That's the wrong mental model, and it ...
Most people don't think about their phone system unless something goes wrong, which is exactly how it should be. Infrastructure that requires constant attention isn't infrastructure—it's a hobby you didn't ask for. But understanding how business phone ...
Reexamining how your business works sounds about as appealing as a root canal. Most people avoid it for the same reason. It is uncomfortable, and nobody wants to discover that a familiar process stopped making sense three years ago. The phone system i ...
Your phone system is one of the main ways customers reach your business. It is also how employees transfer questions, return calls, work from different locations, and keep ordinary conversations moving. When the system fits, nobody talks about it much. W ...
Most businesses don’t upgrade their phone system because something “breaks.” They upgrade because small problems quietly turn into expensive ones.A phone system doesn’t fail all at once. It degrades slowly. Calls drop more often. Routing gets messy. Suppo ...
Late payments from customers are not only inconvenient, but they can also cause a major cash flow problem that can affect your business. If not handled correctly, this cash flow problem can turn into a payroll problem or even stop you from paying your bil ...
You wouldn’t purchase the first book you see in the bookstore or the first car you find in the lot. So don’t settle for the first SMS provider you find on Google (unless you found us, in which case hi, so glad you’re here. We’ve got a great texting platfo ...
Rocco Termini is an accomplished businessman in Western New York, operating a wide variety of businesses throughout the area, including restaurants, hotels, rental units, offices, design studios and more. Termini has been a friend of Vaspian for many year ...
It’s no secret that (well-executed) small talk is a necessity in the world of business. Love it or hate it, that little polite conversation is here to stay.Perfect for building connections with partners and clientele, small talk can take your relationship ...
Conducting business over the phone can be an art of its own. Sure, anyone can pick up the phone and call a customer, but it is not as easy to master as one may think. Because there are no facial cues, using the phone in business requires a certain tact an ...
