Effective and efficient communication can make or break a company’s productivity and workflow. In recent years, however, despite the advent of emailing, social media, and texting, workplace communication has been suffering. This is mainly because businesses don’t have the proper infrastructure or methods to support easy and efficient communication between employees, clients, and managers.
Strengthen customer relationships
Focusing on communication in a customer relationship is guaranteed to make that relationship stronger. Have phone conversations, in-person meetings, and so forth with your customers as often as you can to build a sense of trust with them. And be sure you can be easily contacted. Use voicemail to email transcription to ensure you never miss a voicemail, or Bring Your Own Device technology to stay connected to your customers even while you’re away from your desk.
Be clear and concise
Whether communicating in-person, over email, or over the phone, it’s important to be clear and concise. Everyone has their own deadlines to meet, so save them some time and avoid the possibility for miscommunication by being as direct as possible.
Have regular contact with your employees
If you always send an e-mail out when you have an announcement, your employees will never feel connected to you. You should communicate, either face to face or on conference calls, with your employees, providing them with a chance to see you as a person and not just a figurehead. If employees feel as though you respect and care for them, they’ll respect and defend you.
Choose your business solutions wisely
When picking your communication tools, be sure to choose wisely by researching the technology and business solution thoroughly to make sure it fits your business’s needs. The right solution will lay the foundation for communication throughout your organization and empower your employees with the right tools to do their job to the best of their ability, so make sure communication is as easy and seamless as possible.