We’ve said it before and we’ll say it again: the world is changing, and the business world is going with it. It doesn’t matter whether you sell stuffed animals or used cars, the fact of the matter is that the digital age is transforming how business is conducted on a grand scale. However, that doesn’t mean that each industry doesn’t have their own specific trends and problems to deal with. The auto finance world in particular is facing new challenges as the popularity of brick and mortar stores is waning. That’s why we’ve labeled some of the key trends happening in auto finance, and what you can do about them:
Goodbye to brick and mortar
As we said before, the popularity of brick and mortar stores is waning. Increasingly, people are turning to the internet to find their auto financing options. As such, you need to make sure you’re reaching these people in order to maintain and grow your customer base. This not only means keeping your website well-maintained and up-to-date, but it also means you should increase your customer support. Since people won’t be coming into your store and asking you questions face-to-face, you’ll need to have a team on-hand that people can contact for any questions or concerns. Investing in a proper business phone system with key features like an auto attendant, a call queueing system, or call reporting is key to making this happen.
Flexibility is essential
Because people aren’t coming into your brick and mortar store as often, that means you need to be more flexible on how and when you can be contacted. Using a softphone is a great way for your employees to stay connected to customers even while they’re out of the office. All you need is a device with a speaker and mic in order to access all of the features that you’re business phone system has—10-way calling, voicemail, call logs, contact lists, and caller ID, just to name a few.
Performance is now king
How many customers you have is no longer what matters most—it’s how you treat them that truly impacts your business. As such, you need to find a way to improve your customer service and overall business performance. A good way to start is through software integration. More specifically, CRM Integration can let your CRM and business phone system work together so that whenever a customer calls you, their information will appear on your screen. This will make it easier for your employees to help your customers and make them more productive in the long-run.
By being aware of the current trends in your industry, you can stay ahead of the competition. However, this can only be possible if you have the right tools for the job. A proper business phone system can transform how your business runs, in the auto financing world and beyond. For more information on how a Vaspian business phone system can help you, feel free to give us a call at 1-855-827-7426 today!