There’s a strong functional correlation between call centers and sports and how they’re run. Specifically, call centers are a lot like baseball. Every tiny advantage or percentage shift is the difference between a great season and a terrible one. For inst ...
Running a call center in this day and age? Then you already know it’s not just about answering calls anymore. Customers expect far more than that. They expect a positive, helpful experience that meets their needs – and it’s your job to provide that, even ...
Let’s face it: collection rates can make or break a business. If you’re not getting paid on time—or at all—it doesn’t just affect cash flow. It impacts your company’s ability to invest, grow, and even pay its own bills. For collection agencies, maintaini ...
Anyone who has dealt with business communications knows one thing in their bones: it can be a real pain. :contentReference{index=0} Between customers calling, texting, and emailing around the clock, trying to juggle it all without losing track of who\ ...
Debt collection is a lot like taxes - necessary but not exactly enjoyable. But what if it didn’t have to be that way? What if chasing down unpaid debts for your creditors could be as easy as sending a friendly, automated text message?Well now it can be wi ...
On the hunt for the right ACD solution, eh? That can be a tedious process – one we wouldn’t recommend going through alone. That\'s why we’ve got your back! This blog will explain ACD, what to look for in ACD solutions, and introduce you to a cal ...
Debt recovery: it\'s the task no one wants, but everyone needs. If you’re part of an accounts receivable team or are just working in the debt collection industry, you already know how this story goes: long days of chasing overdue invoices, manually l ...
Have you ever wondered what your customers are really saying? Not just the words they use but the emotions behind them, the subtle hints that something’s off, or the moments when they’re practically waving a flag that says, “I’m ready to buy!?” If you ...
Ever heard the saying, “If you can measure it, you can manage it?” We’re here to take that one step further: “If you can measure it and manage it, you can improve it!” But only if you know what data points to monitor. Which can be ...
In the first quarter of 2024, total U.S. household debt rose to $17.69 trillion, with 9 percent of credit card accounts and 8 percent of auto loans in delinquency, and 3.2 percent of overall debt in some stage of delinquency. That continues the upward tr ...
