As more and more Millennials are entering the workforce, there is something that they must all confront at one point or another: phone calls. Millennials despise phone calls, with 81% admitting to some anxiety when picking up the phone. We can hardly blam ...
An important part of the information overload we live in today is filtering out the useless and betting on the useful in order to project our actions for success. But what if that information you’ve shrugged off was more useful than you thought? Today we’ ...
Regardless of what industry you are in, one thing will always remain the same: no customer wants to be left waiting. We have all called a company with a simple question or request, just to be put on hold and transferred from department to department. And ...
When it comes to the hospitality industry, nothing is more important than guest satisfaction. A pleasant stay will result in return visits and positive word-of-mouth marketing. In such a competitive field, it is the little things that can make the biggest ...
You’re stuck on-hold with a customer service rep, and on comes that music. Usually it’s a smooth jazz track or some light rock. Whatever it is, you know that the on-hold music’s time is limited, because at any moment, the customer service rep will return, ...
There are many times you have probably logged into your work email in the morning, and while reading your messages, thought, Wow, that person must be in a bad mood today! This is a common occurrence for employees who use email regularly during the day. Th ...
As any startup owner knows, the first few months after launching a business can be extremely tough. You’re just starting to get comfortable with your staff, your new office, and likely a new market. This all takes time and experience to build. By tackling ...
When people dial a number, they often expect a human voice to answer them in return. Unfortunately, due to the massive influx of calls that businesses often get, this can’t always be achieved. That’s where an auto attendant comes in. An automated recordin ...
The internet has changed everything. Not too long ago, people would have to call each other for every little thing, but now, instead of turning to our phones, we turn to our computers. Email has taken over as the predominant form of business communication ...
New technology has changed every aspect of our businesses, and the hospitality industry is no exception. All about customer service, hotels are increasingly relying on new phone and communication features to help them meet their guests’ needs. The point i ...
