Oliphant Financial was utilizing a national cloud-based phone service for their call center. After experiencing repeated dropped calls, downtime and low functionality, they turned to Vaspian for VOIP phone service. Oliphant Financial’s previous servic ...
DIA Invision Health is Western New York’s most trusted MRI and imaging center, handing over 10,000 calls per month. As a healthcare authority, DIA required Internet and voice service that would provide 100 percent reliability for important patient calls, ...
Rocco Termini is an accomplished businessman in Western New York, operating a wide variety of businesses throughout the area, including restaurants, hotels, rental units, offices, design studios and more. Termini has been a friend of Vaspian for many yea ...
Call center quality assurance (QA) is an important part of any organization’s customer service strategy. It requires evaluating the performance of call centers and agents, identifying areas for improvement, and providing feedback to ensure quality standa ...
We have all experienced automatic call distribution (ACD), sometimes also called automated call distribution, when calling our favorite (or not so favorite) companies. Here’s what ACD often sounds like: “Please hold… All our ag ...
Call centers have a direct impact on how customers perceive your business. A customer’s experience in the call center is often the most important factor that determines whether they will be repeat customers. That’s why it’s so important to focus on how y ...
When it comes to the hospitality industry, nothing is more important than guest satisfaction. A pleasant stay will result in return visits and positive word-of-mouth marketing. In such a competitive field, it is the little things that can make the bigges ...
An important part of the information overload we live in today is filtering out the useless and betting on the useful in order to project our actions for success. But what if that information you’ve shrugged off was more useful than you thought? Today we’ ...
You’re stuck on-hold with a customer service rep, and on comes that music. Usually it’s a smooth jazz track or some light rock. Whatever it is, you know that the on-hold music’s time is limited, because at any moment, the customer service rep will return, ...
Regardless of what industry you are in, one thing will always remain the same: no customer wants to be left waiting. We have all called a company with a simple question or request, just to be put on hold and transferred from department to department. And ...
