When a customer calls a business, they expect quick answers and a smooth transaction. However, this is not always the case, and customers often end up having a subpar calling experience. Below are some of the top complaints customers have when dealing wit ...
It’s an old concept that’s being brought to the forefront of modern-day marketing strategies: word of mouth marketing (WOMM). When a consumer talks about a brand that they use and love, they are proving to be the Most Valuable Player of your marketing tea ...
Yes that’s right, fax isn’t dead! Instead, it’s saving businesses from crumbling due to senseless errors. So, though many people are baffled that the fax machine, invented more than 150 years ago, is still a thing, it’s actually very much alive and well, ...
As a business owner, one of the things you should be most concerned about is making sure your company runs as efficiently as possible. If you have employees who are spending too much time getting bogged down by minuscule tasks, it could drag down morale a ...
The hospitality industry is ever-changing and with today’s advancements in technology, it’s more important than ever to stay informed on what fads are taking reign. Read on for this year’s communication technology trends in hospitality. The point is not t ...
Running a small business requires a lot of time and energy and often, planning for the future, isn’t a priority on the daily to-do list. However, growth and success start with taking the time to think through your processes and operations to make better b ...
Sometimes a business card is your initial debut into a networking conversation and other times it’s the closing remark that will hopefully leave a positive lasting impression. No matter the technique you utilize, your efforts will only be noticed if your ...
With patients constantly calling in with questions, for prescription refills or to schedule appointments, the phones in your medical office are probably ringing off the hook. If you are feeling swamped by the number of calls you are facing each day—or you ...
One of the hardest obstacles as a small business owner is not starting the enterprise itself, but instead scaling it up, and expanding. It’s growing beyond that customer base of 10 or 15, or a location of one or two, that can be tough. Fortunately, there ...
No matter the industry, a company should always be striving to stay connected to their audience and provide relevant and timely content across their various social media platforms. That’s why we’ve compiled a list of national and global holidays to plan f ...
