Every business needs the features that were once only available to actual call centers with floors of cubicles and hundreds of agents. Why? Because 80 percent of customers now consider the experience a company provides to be as important as its products ...
You wouldn’t purchase the first book you see in the bookstore or the first car you find in the lot. So don’t settle for the first SMS provider you find on Google (unless you found us, in which case hi, so glad you’re here. We’ve got a great texting platf ...
A call center can be unwieldy if not approached with the data, and customers know how to keep it at bay. Why can it be unwieldy? Great question. If you don\'t have clear-cut guidelines and structuring for how the agent data is examined, in conjunct ...
If you own a collection agency, you know the regulations are no laughing matter. The Consumer Financial Protection Bureau (CFPB) oversees the handling of all collection-related businesses, specifically for collections under the Fair Debt Collection Pract ...
So, you’ve decided to take the plunge and invest in a speech analytics solution? First off, congratulations! You’re one step closer to improving your customers’ experience and giving your agents a much-needed break. But what’s that? You’re not s ...
The acronym game is fun, but what sometimes gets missed is understanding what those acronyms mean and how they work together. ACD (Automatic Call Distributor) and IVR (Interactive Voice Response) are different but work together in harmony. There\'s a sym ...
Debt collection touches every business, big and small. It\'s an all-encompassing term that reaches across sectors and business stability. According to the Federal Reserve Bank of New York, in the first quarter of 2024, US household debt, including mortga ...
The power of speech analytics software lies in the customer service advantages it can give your organization. You get actionable, compressed, and insightful analytics you can trust. Speech analytics software harnesses significant technological advancemen ...
Late payments from clients can negatively affect your business, not just in terms of your profits but also your general ability to ensure your bills are paid. According to a recent G2 article, a staggering 90 percent of business texts are responded to wi ...
Late payments from customers are not only inconvenient, but they can also cause a major cash flow problem that can affect your business. If not handled correctly, this cash flow problem can turn into a payroll problem or even stop you from paying your bi ...
