Debt collection is a lot like taxes - necessary but not exactly enjoyable. But what if it didn’t have to be that way? What if chasing down unpaid debts for your creditors could be as easy as sending a friendly, automated text message?Well now it can be wi ...
The acronym game is fun, but what sometimes gets missed is understanding what those acronyms mean and how they work together. ACD (Automatic Call Distributor) and IVR (Interactive Voice Response) are different but work together in harmony. There\'s a sym ...
Late payments from clients can negatively affect your business, not just in terms of your profits but also your general ability to ensure your bills are paid. According to a recent G2 article, a staggering 90 percent of business texts are responded to wi ...
Careers in the customer service industry can be trying at times; representatives are consistently fielding phone calls from confused and often frustrated customers. However, if you have employees who enjoy coming to work every day due to the positive envi ...
Running a small business requires a lot of time and energy and often, planning for the future, isn’t a priority on the daily to-do list. However, growth and success start with taking the time to think through your processes and operations to make better b ...
One of the hardest obstacles as a small business owner is not starting the enterprise itself, but instead scaling it up, and expanding. It’s growing beyond that customer base of 10 or 15, or a location of one or two, that can be tough. Fortunately, there ...
There are a lot of people who have set up Amazon Echos in their homes to take advantage of the Alexa technology that Amazon offers. Alexa can help people do everything from listen to their favorite songs to set a timer for the chicken that just went into ...
Many modern companies encourage their employees to make their own hours, which promotes a healthier work/life balance and ensure productivity. One way to do so is to allow the employees to work remotely. The employees will be able to handle their personal ...
When you think about what it means to be a boss, you probably think about leadership qualities. But being a boss doesn’t necessarily mean that person is also a leader. Here are some key differences between being a boss and being a leader: Motivation One ...
Are you a small business owner trying to plan for the future of your company in order to retain long-term success? Here are some helpful tips on how to set your business up for success: Be Creative Following the same old routines and practices might be ...
