What Is Speech Analytics Software?

What Is Speech Analytics Software?

The power of speech analytics software lies in the customer service advantages it can give your organization. You get actionable, compressed, and insightful analytics you can trust. Speech analytics software harnesses significant technological advancements with artificial intelligence (AI) and natural language processing (NLP) to enhance the effectiveness of your agents. NLP converts spoken words into […]

The Importance of On-Hold Music

Importance of On Hold Music

You’re stuck on-hold with a customer service rep, and on comes that music. Usually it’s a smooth jazz track or some light rock. Whatever it is, you know that the on-hold music’s time is limited, because at any moment, the customer service rep will return, interrupting the song. So you sit, and wait. But did […]

4 Signs Your Business is Stuck in the Past

A successful business is one that keeps up with the times. However, with technology advancing at a lightning-fast pace, you may wake up one day and notice that your business is woefully out of date. Realizing this too late can put your business in jeopardy, so keep an eye out for these tell-tale signs that […]

5 Ways Your Website Speed and Performance Are Hurting Your Business

Slow Website Speed and Performance

When people visit your company website, does it take more than a second or two for it to load? Believe it or not, those few seconds could be hurting your business in more ways than one and hinder profit. When you take the time to improve your website speed, it will make an immense difference […]

Fax Is Not Dead! The Benefits of Fax to Email

Fax to Email Helps Business Communication

Yes that’s right, fax isn’t dead! Instead, it’s saving businesses from crumbling due to senseless errors. So, though many people are baffled that the fax machine, invented more than 150 years ago, is still a thing, it’s actually very much alive and well, and a necessity across several industries. So why do we still have […]

Seven Ways Automation Can Enhance Your Business

Business Automation Software Advantages

As a business owner, one of the things you should be most concerned about is making sure your company runs as efficiently as possible. If you have employees who are spending too much time getting bogged down by minuscule tasks, it could drag down morale and cost you a lot of money in the process. […]

Speech Analytics: Revolutionizing the way we do Business

Speech Analytics: Revolutionizing the Way We do Business

Speech analytic technology is changing the way we do business by providing companies with accurate transcriptions of phone calls through the aid of several innovative features. These features include built-in sentiment tools, searchable data interfaces, and agent and customer score cards. Here is how speech analytic technology is successfully being used across several different industries […]

Shy Away From These Bad Remote Work Habits

Shy Away From These Bad Remote Work Habits

Working remotely can be a great opportunity for a lot of people. It allows them to cut down on the amount of time they spend commuting and reduces the stress they feel when they have to head into the office every day. But unfortunately, remote workers can also develop bad habits while working from home. […]

A New Way to View LinkedIn

A New Way to View LinkedIn

You might think that LinkedIn is only for staying in touch with your old business contacts, and searching for a new job. Well, the platform is great for doing just that. But lately, LinkedIn has taken more of an aggressive approach towards helping small companies grow and maintain their business. Here’s some info on a […]

Amazon Alexa Might Help Businesses

Amazon Alexa Might Help Businesses

There are a lot of people who have set up Amazon Echos in their homes to take advantage of the Alexa technology that Amazon offers. Alexa can help people do everything from listen to their favorite songs to set a timer for the chicken that just went into the oven. Soon, business owners and their […]