The Benefits of Team Building Activities
Careers in the customer service industry can be trying at times; representatives are consistently fielding phone calls from confused and often frustrated customers. However, if you have employees who enjoy coming to work every day due to the positive environment you’ve created, odds are they’ll perform well and do better by those customers. So, how […]
Business Phone Etiquette Tips
Conducting business over the phone can be an art of its own. Sure, anyone can pick up the phone and call a customer, but it is not as easy to master as one may think. Because there are no facial cues, using the phone in business requires a certain tact and finesse. So, it is […]
How to Overcome Phone Anxiety at Work
As more and more Millennials are entering the workforce, there is something that they must all confront at one point or another: phone calls. Millennials despise phone calls, with 81% admitting to some anxiety when picking up the phone. We can hardly blame them. They grew up in an age where texting and emailing reigned […]
Perfecting Your Business Card
Sometimes a business card is your initial debut into a networking conversation and other times it’s the closing remark that will hopefully leave a positive lasting impression. No matter the technique you utilize, your efforts will only be noticed if your business card stands out. It’s this tiny, yet powerful item that essentially equips your […]
Must Know Speakerphone Etiquette
Using a speakerphone at work can be a great way to get multiple people on a call. But with background noises and other distractions, it’s easy for things to go awry. Follow these must-know etiquette tips to make sure your call is a successful one. Be transparent Always ask the person you are calling if […]
Your Customers Still Want a Human Interaction on the Phone
The internet has changed the way that many companies do business. Customers no longer have to call businesses for every little thing, as they can order products, troubleshoot problems, and carry out many other tasks online as opposed to calling a business directly. But that doesn’t mean that businesses should move away from encouraging customers […]
How Conference Calling Is An Asset To Your Business
It’s just about impossible to run a successful business in 2017 without relying on conference calling. While it would be great to get everyone from your company together in one room to talk during meetings, it’s not always practical or feasible to do that. Therefore, you should turn to conference calling to get everyone on […]
How to Build a Strong Communication Culture at Work
Businesses succeed when employees work well individually and also as a team. But in order for people to work well as a team, communication is essential. So what are things you can do to help build a strong communication culture at work? Get everyone on the same page Meet with your team to set up […]
Larger Businesses are Now Utilizing Freelance Platforms
Growing a company means being flexible, and these days flexibility with your employees is paramount to success. But in many companies around the world, employees aren’t the only ones doing the work. According to Fortune, more and more Fortune 500 and global companies, like Samsung, are relying on freelance knowledge workers to get the job […]
Medical Office Phone Etiquette Tips
A medical office is full of hustle and bustle, from patients and staff going in and out to phones ringing off the hook. Proper phone etiquette can help maintain an efficient flow within the medical work environment. So what can you do to make sure those incoming calls are handled as smoothly as possible? Be […]
