Posts Categorized: VoIP

How to Improve Hotel Guest Satisfaction with VoIP Features

December 20th, 2022 | Posted by Vaspian
hotel receptionist answering phone call

When it comes to the hospitality industry, nothing is more important than guest satisfaction. A pleasant stay will result in return visits and  positive word-of-mouth marketing. In such a competitive field, it is the little things that can make the biggest impact, which is why a VoIP phone system can really stand out in your… Read more »

How to Break Down Your Call History Data

November 8th, 2022 | Posted by Vaspian
call records

An important part of the information overload we live in today is filtering out the useless and betting on the useful in order to project our actions for success. But what if that information you’ve shrugged off was more useful than you thought? Today we’re going to take a second look at your call history…. Read more »

How to Reduce Customer Wait Times

July 22nd, 2022 | Posted by Vaspian
customer left on hold

Regardless of what industry you are in, one thing will always remain the same: no customer wants to be left waiting. We have all called a company with a simple question or request, just to be put on hold and transferred from department to department. And there is absolutely nothing more frustrating. So how long… Read more »

How Live Monitoring Can Benefit Your Call Center

February 26th, 2020 | Posted by Vaspian
How Live Monitoring Can Benefit Your Call Center

Whenever you hire new employees at your call center, you as a manager will have to take time out of your day to coach them and get them up to speed on what has to be done. After all, not everyone comes into a call center knowing exactly how to do the job. One of… Read more »

6 Ways VoIP Can Save Your Business Money

February 4th, 2020 | Posted by Vaspian
6 Ways VoIP Can Save Your Business Money

Every business owner looks for ways that can save them money. After all, reducing costs and improving your revenue is one of the basics of good business management. It’s why many businesses are switching to VoIP, as cloud-based Voice over Internet Protocol can drastically reduce what your business spends on communication. Here’s how: Cheaper hardware… Read more »

A Step-by-Step Guide for Switching to a VoIP Phone System

December 30th, 2019 | Posted by Vaspian
A Step-by-Step Guide for Switching to a VoIP Phone System

So, you’ve decided to make the switch to VoIP. Congratulations! You’re one of the many businesses that are switching from traditional landlines to Voice over Internet Protocol (VoIP) each year. Even more of those people will be using cloud-based VoIP over on-premise phones—15% more, in fact, from past years. However, while VoIP can bring many… Read more »

Dos and Don’ts for Good Conference Calling Etiquette

December 12th, 2019 | Posted by Vaspian
Dos and Don'ts for Good Conference Calling Etiquette

Conference calling with a VoIP phone system has become one of the most widely used forms of communication in recent years. It’s an easy way to host meetings, training courses, and other events when you, your employees, and your clients are spread across the country (or the world). However, hosting a conference call is much… Read more »

How VoIP Can Help Your Business During the Holidays

November 14th, 2019 | Posted by Vaspian
How VoIP Can Help Your Business During the Holidays

While Andy Williams may have dubbed it the “most wonderful time of the year,” in reality, the holidays are more like the most stressful time of the year. We’re not just talking about the craziness of buying presents, hosting parties, and throwing lavish dinners; we’re also talking about the stress you’ll endure just trying to… Read more »

Hardphones vs. Softphones: What’s the Difference?

October 28th, 2019 | Posted by Vaspian
Hardphones vs. Softphones

One of the great things about VoIP phones is that they can adapt to your needs. Whether you travel across the country or stay right at your desk, your VoIP phone system will be able to keep up with whatever you throw at it. As such, there are a variety of VoIP phones out on… Read more »

Auto Attendant Best Practices: How to Get the Most Out of Your Auto Attendant

October 14th, 2019 | Posted by Vaspian

When people dial a number, they often expect a human voice to answer them in return. Unfortunately, due to the massive influx of calls that businesses often get, this can’t always be achieved. That’s where an auto attendant comes in. An automated recording that greets callers and reroutes them to the proper extension, auto attendant… Read more »