It’s no secret that (well-executed) small talk is a necessity in the world of business. Love it or hate it, that little polite conversation is here to stay. Perfect for building connections with partners and clientele, small talk can take your relationsh ...
Since the COVID-19 Pandemic touched down in the U.S., many Americans have been working remotely. For some, this has become a permanent situation. While there are many benefits to remote work, some workers may get sick of their own four walls. Thankfully, ...
As a call center, the experience offered to customers goes hand-in-hand with your mission’s success. A positive customer outlook can’t be achieved, however, without feedback and data. Luckily for Vaspian customers, the speech analytics software we offer ...
Careers in the customer service industry can be trying at times; representatives are consistently fielding phone calls from confused and often frustrated customers. However, if you have employees who enjoy coming to work every day due to the positive envi ...
As any startup owner knows, the first few months after launching a business can be extremely tough. You’re just starting to get comfortable with your staff, your new office, and likely a new market. This all takes time and experience to build. By tackling ...
Last year, majority of Americans were sent away from the office and forced to work from home. Now that infection rates are falling and more Americans are getting vaccinated, the return to the office seems inevitable. Yet, many companies realized the bene ...
There are many times you have probably logged into your work email in the morning, and while reading your messages, thought, Wow, that person must be in a bad mood today! This is a common occurrence for employees who use email regularly during the day. T ...
While it’s been almost a year since the coronavirus first shut down our offices, many of us are still working from home. What’s more, this trend may continue as more and more businesses realize the benefits of remote working. If you’re a manager, though, ...
We spent most of 2020 working from home, and we are expected to spend most of 2021 working from home as well. For some of us, this is no big deal; we have a separate room or den we can use as our home office. However, for those who live in small apartmen ...
In our last blog post, we discussed basic business phone etiquette. But what happens when you’re working from home? Working from home is very different from working in an office. You will be dealing with kids, spouses, and pets, all the while trying to k ...
