As 2019 draws to a close, business owners are setting their sights onto 2020. One of the biggest business trends that is expected for the coming year is remote working. Already, nearly two-thirds of American companies have remote workers, and in 2020, ex ...
Conference calling with a VoIP phone system has become one of the most widely used forms of communication in recent years. It’s an easy way to host meetings, training courses, and other events when you, your employees, and your clients are spread across ...
Customers are the lifeblood of our businesses, but our employees are the backbone. Indeed, as important as customer service and customer experience are, we can’t let that overshadow how we treat our employees. In fact, good employee experience can transl ...
If you’re a call center, you likely be fielding hundreds of calls in a single day. Customers will be calling in with all sorts of problems and expecting the person on the other end of the phone to help. It’s why many call centers use call routing to cont ...
Any successful business should understand the importance of treating their customers right. Both customer service and customer experience are vital parts of a company strategy, but the line between the two can often get muddled. It’s important, however, ...
While Andy Williams may have dubbed it the “most wonderful time of the year,” in reality, the holidays are more like the most stressful time of the year. We’re not just talking about the craziness of buying presents, hosting parties, and throwing lavish ...
When we go to the doctor’s office, we expect to be treated with the utmost care. This applies both medically and professionally. We see our doctor in order to be treated, but a doctor won’t be able to effectively treat their patients if their medical off ...
One of the great things about VoIP phones is that they can adapt to your needs. Whether you travel across the country or stay right at your desk, your VoIP phone system will be able to keep up with whatever you throw at it. As such, there are a variety of ...
Besides the obvious mistakes like pricing issues or poor-quality products, there are other blunders that could be affecting your company’s success and customer loyalty. In these cases, it mainly has to do with customer service. How well you conduct your b ...
When people dial a number, they often expect a human voice to answer them in return. Unfortunately, due to the massive influx of calls that businesses often get, this can’t always be achieved. That’s where an auto attendant comes in. An automated recordi ...
