There’s no doubt about it – call center jobs can be stressful. Employees are tasked with finding solutions for customers for long hours every day, and some customers are irate, impatient and just plain rude. What’s more, call center employees are expected ...
A medical office is full of hustle and bustle, from patients and staff going in and out to phones ringing off the hook. Proper phone etiquette can help maintain an efficient flow within the medical work environment. So what can you do to make sure those i ...
Did you know that in 1878 a woman named Emma Nutt made history and all she did was pick up the phone? She didn’t just connect calls and answer customers’ questions, she helped bring in a new era of telecommunications and create a new job field for women b ...
In recent years, communication is often referred to as a “lost art.” Between e-mailing, social media, and texting, many forms of “communication” don’t require us to speak to one another. However, effective communication can better your business.Although V ...
Many businesses have begun hosting webinars which is essentially a presentation that is done over the Internet, allowing people from all over the world to tune in. In order to help our customers make the most of their phone system features and learn how t ...
Why Text is Not an Ideal Communication Form is easy to overcomplicate. Most businesses do not need a bigger explanation first. They need a clearer look at what is working, what is getting in the way, and what should happen next.The point is not to make th ...
Effective and efficient communication can make or break any company’s productivity and workflow.Communication almost seems like a common sense skill to have, but it doesn’t come easy for some. Without the right tools and technology in place, matters are m ...
Every touchpoint you have with a customer is a unique opportunity to make it meaningful, and phone calls are no different.Upselling is one such way to make this conversation pay off far beyond the time of the call. This skill should be developed and refin ...
More and more companies are starting to interview potential employees through phone interviews.The point is not to make the subject sound more important than it is. The point is to make it easier to use. When a business understands the basics, it can make ...
Working from home comes with a variety of perks and advantages, but it also can come with its own share of challenges. It might be hard to adjust to working from home if you’re used to a traditional office job that required you to come to the office every ...
