If you’re like most Americans, you have likely been spending these past few months in quarantine working from home. While many states are starting to ease restrictions, most businesses are not in a hurry to bring their employees back to the office. This m ...
There are very few people out there who genuinely enjoy cold calling. Most find it awkward, others absolutely anxiety-inducing. Millennials especially despise making phone calls, often preferring to email or text the people they need to contact. Yet, whil ...
As 2019 draws to a close, business owners are setting their sights onto 2020. One of the biggest business trends that is expected for the coming year is remote working. Already, nearly two-thirds of American companies have remote workers, and in 2020, exp ...
Customers are the lifeblood of our businesses, but our employees are the backbone. Indeed, as important as customer service and customer experience are, we can’t let that overshadow how we treat our employees. In fact, good employee experience can transla ...
Any successful business should understand the importance of treating their customers right. Both customer service and customer experience are vital parts of a company strategy, but the line between the two can often get muddled. It’s important, however, t ...
While Andy Williams may have dubbed it the “most wonderful time of the year,” in reality, the holidays are more like the most stressful time of the year. We’re not just talking about the craziness of buying presents, hosting parties, and throwing lavish d ...
Effective and efficient communication can make or break a company’s productivity and workflow. In recent years, however, despite the advent of emailing, social media, and texting, workplace communication has been suffering. This is mainly because business ...
With the increasing prevalence of smartphones, we are becoming an increasingly mobile society. This is impacting businesses, where mobile workers will make up nearly 75% of the US workforce by 2020. Your business needs to keep up, but by using ‘Bring Your ...
In recent years, the number of employees working from home has skyrocketed, growing by 140% since 2005. This is partly thanks to technological advancements like smartphones and the internet which have made telecommuting easier. But it’s also thanks to peo ...
A successful business is an efficient business, and this is especially the case for small businesses. With less resources and manpower than, say, a corporation, small business owners need to make sure every person, thing, and action count. But that’s easi ...
