The Importance of On-Hold Music
You’re stuck on-hold with a customer service rep, and on comes that music. Usually it’s a smooth jazz track or some light rock. Whatever it is, you know that the on-hold music’s time is limited, because at any moment, the customer service rep will return, interrupting the song. So you sit, and wait. But did […]
How Busy Receptionists Are Hurting Your Business (And How to Fix It)
As your business grows, so does the number of phone calls you receive. Most businesses rely on a receptionist to handle all of their incoming calls, but there’s only so much they can do. Sometimes, so many calls are coming in and a receptionist is forced to keep the caller on hold for a lengthy […]
Speech Analytics: Revolutionizing the way we do Business
Speech analytic technology is changing the way we do business by providing companies with accurate transcriptions of phone calls through the aid of several innovative features. These features include built-in sentiment tools, searchable data interfaces, and agent and customer score cards. Here is how speech analytic technology is successfully being used across several different industries […]
Why Call Recording Will Benefit Your Business Long-Term
A business should constantly be improving their services as well as their relationship with the public, and your company doesn’t need to make huge alternations in order to achieve these things, either. Sometimes the solution is as simple as a well-documented phone call. Often overlooked, call recording makes a great addition to any business across […]
What Do You Need From a Business Phone System?
In order to run a successful business, you need to have a business phone system installed. Your customers need to be able to get in touch with you, and your employees need to be able to reach out to vendors, clients, and customers whenever they need to speak with them. But you shouldn’t simply install […]
Are You Driving Customers Away With Your Phone System?
As a business owner, you spend a lot of time thinking of ways to attract new customers. But did you know that you could be driving some customers away because of the phone system you are using? There are many companies that utilize Interactive Voice Response systems to field calls, and while these systems are […]
Enhance Customer Experience with These Technological Tools
If you’re a business owner, then you’ve probably benefited from many of the latest technological advances. Even things like emails and text messaging are probably making your business run smoother and more efficiently than it had in the past. But does that mean that it’s time to stop using innovative technology to push your business […]
Your Customers Still Want a Human Interaction on the Phone
The internet has changed the way that many companies do business. Customers no longer have to call businesses for every little thing, as they can order products, troubleshoot problems, and carry out many other tasks online as opposed to calling a business directly. But that doesn’t mean that businesses should move away from encouraging customers […]
How Conference Calling Is An Asset To Your Business
It’s just about impossible to run a successful business in 2017 without relying on conference calling. While it would be great to get everyone from your company together in one room to talk during meetings, it’s not always practical or feasible to do that. Therefore, you should turn to conference calling to get everyone on […]
Importance of Telephones in Businesses
Telephones are among the most important tools for any business. Even as social media platforms, email and other digital communication tools become more prevalent, picking up the phone is still the best way to make a personal, voice-based connection with clients, customers and coworkers. Since the first telephone line was created in the late 19th […]
