How to Break Down Your Call History Data
An important part of the information overload we live in today is filtering out the useless and betting on the useful in order to project our actions for success. But what if that information you’ve shrugged off was more useful than you thought? Today we’re going to take a second look at your call history. […]
Why Call Recording Will Benefit Your Business Long-Term
A business should constantly be improving their services as well as their relationship with the public, and your company doesn’t need to make huge alternations in order to achieve these things, either. Sometimes the solution is as simple as a well-documented phone call. Often overlooked, call recording makes a great addition to any business across […]
History Behind Telephone Operators
Did you know that in 1878 a woman named Emma Nutt made history and all she did was pick up the phone? She didn’t just connect calls and answer customers’ questions, she helped bring in a new era of telecommunications and create a new job field for women because of her soothing voice. Telephone operators […]
Why Employee Recognition is Vital
Your employees are critical to your company’s success. Their teamwork, their dedication and their creativity make all the difference. That’s why it’s absolutely vital to recognize your employees. Acknowledging employees contributes to a positive office culture, encourages employee retention and makes everyone happier to come to work. Read on to learn more about why employee […]
Archiving Your Calls Protects Your Business
Many companies have mixed feelings on whether or not they want to record their phone calls. Some companies want to be able to look back and find calls whenever they need them and other companies don’t see it as a priority. However, there are plenty of benefits that come with archiving your calls, from improving […]
Benefits of a Call Queueing System for Businesses
Vaspian has a call queueing system that is simple for businesses to use and can provide them with valuable information about incoming calls. If your business is often receiving multiple phone calls at once and you are struggling to answer them, a call queue can help your staff provide better and uninterrupted customer service to […]
