Careers in the customer service industry can be trying at times; representatives are consistently fielding phone calls from confused and often frustrated customers. However, if you have employees who enjoy coming to work every day due to the positive envi ...
There are very few people out there who genuinely enjoy cold calling. Most find it awkward, others absolutely anxiety-inducing. Millennials especially despise making phone calls, often preferring to email or text the people they need to contact. Yet, whi ...
As 2019 draws to a close, business owners are setting their sights onto 2020. One of the biggest business trends that is expected for the coming year is remote working. Already, nearly two-thirds of American companies have remote workers, and in 2020, ex ...
Customers are the lifeblood of our businesses, but our employees are the backbone. Indeed, as important as customer service and customer experience are, we can’t let that overshadow how we treat our employees. In fact, good employee experience can transl ...
Any successful business should understand the importance of treating their customers right. Both customer service and customer experience are vital parts of a company strategy, but the line between the two can often get muddled. It’s important, however, ...
Effective and efficient communication can make or break a company’s productivity and workflow. In recent years, however, despite the advent of emailing, social media, and texting, workplace communication has been suffering. This is mainly because business ...
For any business, half the battle is attracting new customers; the other half is keeping them. You might think the first half is the hardest part, but not so much. While customers are patient with the odd mistake, constantly making those mistakes will cau ...
Using a speakerphone at work can be a great way to get multiple people on a call. But with background noises and other distractions, it’s easy for things to go awry. Follow these must-know etiquette tips to make sure your call is a successful one. Be tran ...
You might think that LinkedIn is only for staying in touch with your old business contacts, and searching for a new job. Well, the platform is great for doing just that. But lately, LinkedIn has taken more of an aggressive approach towards helping small c ...
Businesses succeed when employees work well individually and also as a team.But in order for people to work well as a team, communication is essential. So what are things you can do to help build a strong communication culture at work? Get everyone on t ...
